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Download BT Pay

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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

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Download BT24

Scan the code with your mobile phone, depending on your phone system.

Online account directly from the app 4.8
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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Star Gold Benefits

    Access to business lounges from the airport in Bucharest and Cluj-Napoca

    Your Star Gold card is truly premium. Together with your boarding pass, it gives you and one other person 4 hours free access to the Business Lounges of Henri Coandă International Airport in Bucharest and Cluj-Napoca International Airport. 

    In order to enjoy this benefit, use your Star Gold card for purchases (minimum 300 lei in the last 3 months).
    See access conditions here.

    If you haven't done enough shopping in the period mentioned, you can enjoy access to the Business Lounge, you can discover the rates here. Safe travels!

    Travel insurance abroad

    Travel safely with Star Gold, your premium card! You can get travel insurance if you use the card to pay for your travel expenses or if you have made card payments of at least 300 lei in the last 3 months. If you make purchases of 600 lei or more, your children under the age of 1 to 18 will also be covered.

    In the event of an insured event, please call: 0040 374 110 115.


    • 50.000 euro in case of accident, emergency medical expenses, death
    • 5,000 euro for legal expenses
    • 1.000 euro in case of loss of identity documents
    • 500 euros if your luggage is delayed
    • 300 euros if your flight is delayed

    Find out more by reading the insurance conditions.

    I want STAR Gold!

    Fill in the form below and we'll call you to discuss the details.

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