Skip to main content
You've reached the end of the results
No results found
  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    COMPARE
    STAR CARDS

    star gold
    star platinum
    star forte
    star gold
    star platinum
    star forte
    Compulsory minimum income
    800 lei
    4.000 lei
    12.000 lei
    Maximum amount
    25.000 lei
    50.000 lei
    150.000 lei
    Grace period
    Up to 55 days
    Up to 55 days
    Up to 55 days

    FEES AND COMMISSIONS

    Issuance fee
    20 lei
    100 lei
    350 lei
    Administration fee
    25 lei/year
    200 lei/year
    350 lei/year
    Bank statement
    Free
    Free
    Free
    If you repay the amount due by the 25th of the following month
    0 lei
    0 lei
    0 lei
    BT Pay or other banks' BT Pay or other banks' withdrawal fee
    0 lei
    0 lei
    0 lei
    Commission for shopping at retailers at home and abroad
    0 lei
    0 lei
    0 lei
    Commission for purchases at domestic and foreign retailers operating in the gambling sector
    1.50%
    1.50%
    1.50%
    Fee for cash withdrawals from BT ATMs and POS machines
    1%
    1%
    1%
    Fee for using POS or ATMs of other banks in the country
    1% + 2.5 lei
    1% + 2.5 lei
    1% + 2.5 lei
    Balance integration fee at POS or ATMs of other banks in the country
    2 lei
    2 lei
    2 lei
    Balance integration fee at POS or ATMs of other banks abroad
    4 lei
    4 lei
    4 lei
    Card fees and charges
    Fees and commissions in BT Pay

    STAR BENEFITS

    You get Star points
    Up to 18 interest-free installments in 35,000 partner shops
    Free internet and mobile banking for the first 6 months
    Emergency cash release
    Emergency card replacement
    Access to business lounges in Bucharest and Cluj-Napoca airports
    Travel insurance abroad. In the event of an insured incident, contact the Alo Groupama Customer Relations Center at 0374.110.110.
    Special benefits and discounts at home and abroad with Visa Premium
    Concierge Services
    Access to over 1700 VIP lounges and Business Lounges in over 145 countries
    Access to business lounges at Bucharest and Cluj-Napoca airports
    Conditions for travel insurance