This page is automatically translated from Romanian into English.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Invest directly from the app 4.8
Install
Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Partner traders

    List of merchants who accept the BT Meal Card

    LA BALASA
    STR. PRINCIPALA NR. 35
    NEAMT
    MARGINENI
    CUORE COM SRL
    STR. CUZA VODA NR. 47A
    DAMBOVITA
    GAESTI
    HEART OF COP'S HEART
    STR. VALEA ROSIE NR. 25
    MARAMURES
    SEA BAY
    CUPCAKES STREET S.R.L.
    STR. BARATIEI NR. 1A
    DAMBOVITA
    TARGOVISTE
    CUPSA MARIOARA ADRIANA CUPSA MARIOARA AUTHORIZED NATURAL PERSON
    STR. PRINCIPALA NR. 44
    CLUJ
    NICULA
    CUPTOR
    STR. CUZA VODA NR. 1
    IASI
    IASI
    MERRY OVEN
    STR. DJ248 NR. 22
    IASI
    CETATUII MOON
    PIZZA WAY
    STR. MIHAI VITEAZU NR. 5
    BACAU
    BACAU
    THE HOUSE CUPTOR
    STR. JIULUI NR. 1
    SATU MARE
    SATU MARE
    WOOD-BURNING OVEN
    STR. E85 NR. 45
    BUZAU
    MARACINENI
    LAGUNA OVEN
    19 REPUBLICII STR.
    BRASOV
    FAGARAS
    THE SIBENIANS' OVEN
    STR. EUROPA NR. 9BIS
    ILFOV
    STEFANESTII DE JOS
    WHITE OVEN
    PTA. DOROBANTILOR NR. 5
    BUCHAREST
    BUCHAREST
    WHITE OVEN
    STR. URUGUAY NR. 26
    BUCHAREST
    BUCHAREST
    APPROVE
    STR. UNIRII, BL.2, AP.3 NR. FN
    SUCEAVA
    FALTICENI
    GATAIA COMPANY STRAP
    STR. AVRAM IANCU NR. 1
    TIMIS
    GATAIA
    CUREA COMPANY
    STR. REPUBLICII NR. 124/a
    TIMIS
    GATAIA
    CURTA MARIA MARKET S R L
    STR. PRINCIPALA NR. NR522
    CLUJ
    BAG
    MINIMARKET
    STR. PRINCIPALA NR. 1
    VRANCEA
    VULTURU
    CURTEANU IONEL II
    STR. ALEXANDRU GHICA NR. 14
    TELEORMAN
    ALEXANDRIA
    CURTEANU IONEL II
    STR. ALEXANDRU GHICA NR. 58C
    TELEORMAN
    ALEXANDRIA
    CUS MADOXBG SRL
    STR. PRINCIPALA NR. 51
    DAMBOVITA
    COBIA
    CUS MADOXBG SRL
    STR. PRINCIPALA NR. 544
    DAMBOVITA
    RACIU
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.