This page is automatically translated from Romanian into English.

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Download NeoBT

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Download BT24

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Download BT24

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Call Center
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    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

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    Western Union

    Western Union is present in over 500,000 work points in 200 countries, and in Romania, the service is also available in over 500 BT units.

    • m Receive or send money from abroad or from Romania
    • m Reception time in a few minutes
    • m The currency in which you can receive the money: RON, EUR
    • m You get the money: at BT agencies or directly at the ATM

    How to send money

    At the counter

    You can send money through Western Union from any Banca Transilvania counter.

    See the list of BT agencies

    What you need to send money

    MTCN transfer control number – the 10-digit code you communicate to the recipient

    Identity document

    Full name of the recipient

    Country of destination

    Amount and currency

    Good to know

    Transactions made on the territory of Romania will be paid in the same currency in which they were sent.

    How to receive money

    Directly at the ATM

    What you need to raise your money

    At the counter

    MTCN transfer control number – the 10-digit code that the sender has communicated to you

    Identity document

    Full name of the sender

    The country from which the money was sent

    Amount and currency

    Directly at the ATM

    MTCN transfer control number – the 10-digit code that the sender has communicated to you

    Individual card issued by BT

    Good to know

    In the case of ATM transactions from abroad to Romania, your account is credited with the expected amount in the currency of the account.

    If the amount you receive is in another currency and the banking operation takes place at the ATM, the amount will be converted into the account currency at the Exchange Rate of the Western Union.

    Fees and commissions

    Commissions are paid only by the sender and are standard. See the list of commissions in Romania.

    For more information about the Western Union service, call 0800 801 044.