This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Terms and conditions
    BT24 deposits

    RIGHTS AND OBLIGATIONS OF THE PARTIES TO THE CLASSIC TERM DEPOSITS

    A. The depositary

    1. Undertakes to receive the funds as a deposit and to hand over to the Depositor the supporting documents of the deposit set up.

    2. It undertakes to keep a fixed interest rate for the entire period for which the deposit has been set up.

    3. Undertakes to pay the gross bonus at maturity of the deposit into the current account.

    4. It undertakes to calculate the gross bonus due by referring to the calendar year considered of 360 days, according to the following formula:  






    5. Undertakes to collect the interest tax, at the time of granting the bonus, according to the legal provisions in force.

    6.a.In case of requesting the establishment of a deposit without extension and without capitalization, at maturity, the bank shall transfer the amount of the deposit to the current account. 

    6.b. If the establishment of a deposit with extension and without capitalization is requested, the bank will extend the life of the deposit for another period equal to the period initially established. The interest rate applied to the extended deposit will be the one practiced by the bank, for this type of deposit, on the day of extension. At maturity, the net bonus is transferred by the bank to the depositor's current account.

    6.c. If it is requested to set up a deposit with extension and capitalization, at maturity, the bank will extend the life of the deposit for another period equal to the period initially constituted. The interest rate applied to the extended deposit will be the one practiced by the bank, for this type of deposit, on the day of extension. The amount of the extended deposit will be equal to the amount of the deposit before the extension plus the net bonus calculated under this contract.

    7. It will not charge fees for transfers between the deposit account and the depositor's current accounts.

    8. Any modification of the contractual clauses regarding the costs of the deposit will be made only in accordance with the applicable legal provisions.

    B. The Depositor

    9. Undertakes to transfer as a deposit the funds available to it under the conditions laid down in this contract.

    10. Undertakes to keep the deposit until maturity or in case of extension until the new resulting maturity.

    11. If the cancellation of the deposit is requested before the expiry of the term for which it was established, the client's account will be bonused with the spot interest (its value is currently 0)

    12. Declares that it has become aware of the General Conditions of Business and agrees with the content of this document and expressly with the statements, commitments and consents contained therein.

    13. He is informed that the conclusion and execution of the deposit contract involves the processing of his personal data, about which he can find out details in the General Information Note on the processing and protection of personal data belonging to BT Clients, found on the website of Banca Transilvania, within the BT Privacy Policy, or, upon request, in any unit of the bank.

    FINAL PROVISIONS

    14. If the maturity date is a non-working bank day, the deposit bonus is granted on the next working day. 

    15. The transaction processing schedule is available by accessing the following link for this point.

    16. Operations carried out on non-banking days will be highlighted and recorded on the next banking day.

    17. Payments / operations made after the transfer to the current account using amounts from bank deposits shall be commissioned according to the BT Commission Brochure in force at the time of performing the operations, Brochure which is an annex to the General Business Conditions of Banca Transilvania. The General Business Conditions together with this document have the value of a contract and regulate the legal relations between the depositor and the bank.


    Fees for current account operations charged to the consumer are available by accessing the following links:  

    Fees related to the operations performed in the current account charged to the consumer - Individuals
    z PDF
    Fees related to the operations performed in the current account charged to the consumer - Legal entities
    z PDF

    18. The deposits set up are guaranteed by the Deposit Guarantee Fund in the banking system, within the limit of a guarantee ceiling of EUR 100,000 equivalent per depositor, under the provisions of law no. 311/2015, on deposit guarantee schemes and the guarantee fund for bank deposits.

    19. According to the provisions of Law 311/2015 on deposit guarantee schemes and the Bank Deposit Guarantee Fund, the following deposits are excluded from the guarantee:

    • Deposits of a credit institution made in its own name and for its own account, in compliance with the provisions of Article 64 para. (2);
    • Instruments falling within the definition of own funds as defined in Article 4 para. (1) point 118 of Regulation (EU) No .../... 575/2013;
    • Deposits resulting from transactions in connection with which final court decisions of conviction have been issued for the crime of money laundering, according to the legislation in the field of prevention and combating money laundering. Deposits shall be classified in this category by the Deposit Guarantee Scheme, on the basis of information received from the competent authorities, from the credit institution whose deposits have become unavailable or from the liquidator appointed by the court, as the case may be;
    • Deposits of financial institutions as defined in Article 4 (4) (a) and (b) of the First Subparagraph of Article 4 (4) (a) and (b) shall be replaced by the following: (1) point 26 of Regulation (EU) No .../... 575/2013;
    • Deposits of investment firms as defined in Article 4 para. (1) point 2 of Regulation (EU) No .../... 575/2013;
    • Deposits for which the holder's identity has not been verified until they become unavailable, according to the legislation in the field of prevention and combating money laundering;
    • Deposits of insurers and reinsurers, as defined in Art. 2 lit. A points 5 and 39 of Law no. 32/2000 on insurance activity and insurance supervision, with subsequent amendments and completions;
    • Deposits of collective investment undertakings as defined by capital market legislation;
    • Deposits of pension funds;
    • Deposits of central, local and regional public authorities;
    • Transferable securities of the nature of debt issued by the credit institution, as well as liabilities arising from own acceptances and promissory notes;

    20. The information form provided to depositors can be downloaded at the link attached to this point.

    Form for information provided to depositors
    z PDF
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.