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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Our official social media pages have been created to keep in touch with our community and to provide relevant information about Banca Transilvania's products and services. We have official accounts on LinkedIn, Instagram, Facebook, TikTok, Twitter and YouTube.

    When interacting with our social media pages please respect the following rules:

    1

    Be respectful and relevant

    Because we want to have a constructive dialogue, please use polite language when writing to us on any of our Social Media pages. We want our social media pages to be a positive and welcoming space. Therefore, we will remove any post or comment that is abusive, contains obscenities, insults, threats, incites hatred, violence or discrimination of any kind, or includes personal data that is not public (such as email addresses, phone numbers, mailing addresses, personal numerical codes, account numbers, PAN card numbers, passwords or any other personally identifiable data).

    Content posted on any official Banca Transilvania Social Media account is the exclusive property of Banca Transilvania, its affiliates and/or content providers. Copyright, trademark and other applicable laws protect the content posted. Use of this content without written permission from Banca Transilvania is prohibited.

    Occasionally, we may share content from third party sites that we believe is relevant to our community. However, please note that this in no way constitutes an official endorsement of that site or company by BT.

    2

    Protect your privacy

    Our official social media pages are public, which means anyone can see your post or comment. For your privacy and data security, please do not disclose your bank account information in any post or comment on any of our social media pages. We will never ask you to provide us with account information, such as account number, password or PIN, on any social media channel.

    Any content you post on any of the official social media pages of Banca Transilvania (including images, information or opinions), as well as the information you make available on these sites (e.g. your profile) are subject to the terms of use of the site and its privacy policy, which we recommend you read carefully.

    3

    Contact us

    For questions about your BT accounts, products and services, we encourage you to contact us in one of the ways outlined here.

    4

    Rule violations

    We reserve the right to remove any post or comment that, in our opinion, violates the Community Rules, any other Terms and Conditions or any other applicable rules or laws. Continued violation of the Community Rules may result in the user being blocked from the platform without prior written notice. We reserve the right to cooperate and comply with any requests from the relevant authorities to provide information about any postings on our social media pages.

    For questions about our social media pages, you can contact us at facebook@bancatransilvania.ro.

    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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