Security recommendations in the use of the BT24 Mobile Banking application

Do not disclose mobile banking security features (e.g. password, token code) and do not store them on your device. Get in touch with Banca Transilvania as soon as possible if unauthorized persons might be in possession of your details. authentication. For added security we recommend setting a password to protect access to your mobile phone or tablet.

Download only mobile applications that are located on the official websites (App Store, Play Store).

Do not leave your mobile device unattended when you are logged in and make sure that its screen is not visible to unauthorized persons when you carry out confidential operations.

Be cautious about opening links contained in SMS or e-mails. Do not respond to unsolicited messages or phone calls and note that we will not contact you to ask for security items (password, token code, PIN, etc.).

Use only the Banca Transilvania application and official websites for your operations. Bank. Do not download content or visit sites unless you are sure that the site is reputable. This measure is meant to prevent the installation of malicious software. Also, avoid using insecure wireless networks or those that are unreliable.

Responsibly consider removing some security controls of your mobile device, an activity known as jail-breaking or rooting. These operations can lower the security level of your device and expose you to additional risks. As much as possible, keep your mobile device's operating system up to date with the latest security patches and upgrades. We also recommend using an anti-virus application.

If you suspect that third parties have fraudulently used your BT24 account, or for reporting any information security incidents, call *8028 or 0264 308 028 or send an email to contact@btrl.ro.