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This page is automatically translated from Romanian into English.
Version applicable from 19.07.2024
Banca Transilvania S.A. (hereinafter also referred to as "the bank" or "BT") with the identification and contact details set out in General Information Notice on the processing and protection of personal data belonging to BT Customers, processes your personal data if you use the BT VISUAL HELP platform (the "platform"). As a user of the platform, you are the data subject of this processing.
BT Visual Help is a platform offered to BT clients (natural or legal persons) who have at least one current account opened in their name at BT and a card attached to it, under the conditions set out in the BT Visual Help Terms and Conditions of Use, which we recommend that you consult.
In order to be able to use the platform, we will need to verify that you are a BT customer who is a natural person account holder, and in the case of business customers, their legal representative. We carry out these checks in accordance with our legal obligations and because we have a legitimate interest in preventing fraud. For these identity verification purposes, we will check the telephone number you are callingto ensure that it is the one you have declared to the bank.
In the case of legal persons* we collect extra and check unique registration code (i.e. the CUI in the case of legal entities, including in the case of authorized individuals or the tax registration code - CIF- in the case of persons exercising liberal professions).*Although information about legal persons is not usually considered personal data, information about entities such as P.F.A., I.I., individual forms of exercising liberal professions (e.g.. individual offices of lawyers, notaries, bailiffs, physicians, etc.) - hereinafter referred to as "professionals" - are subject to the personal data regime and we will process them appropriately.
If, based on the phone number you are calling from, we identify that you are a BT Pay user and you meet the eligibility requirements (e.g. you have at least one card enrolled in the app, you have completed the necessary identification process for BT Pay etc.) you will be able to confirm your identity by accessing (within the time limit) a push notification, which you will receive in this app.
On the other hand, if you are not a BT Pay user, if you are using this application but do not meet all the eligibility conditions for confirming your identity via this application, or if you do not wish to confirm your identity via BT Pay, you will be directly prompted to enter your personal data consisting of your personal identification number and, where applicable, your unique registration code (the latter if you are applying for access for a professional customer).
Refusal to approve identification by one of the above-mentioned methods will make it impossible for us to verify your quality, so you will not be able to use the platform.
Once you are identified, you will be able to carry out the operations provided for in the terms and conditions of this platform. For this purpose, we will process the following information, which is personal data when it pertains to individuals or professionals, in the performance of the contract you have concluded with the bank:
Your data, as a BT customer, as well as the data relating to the operations carried out through BT Visual Help will be kept for a period, as a rule, of 5 years after the termination of the business relationship of the natural or legal person customer with the bank, in accordance with the applicable legal provisions in the field of know your customer, except in situations where other legal provisions require the continued retention of data.
Any other data entered on the platform or accessed by BT will be retained for a maximum period of 3 years from the date you stop using the platform, unless the law provides otherwise, in which case the statutory period will apply.
Some of the personal data processed within the platform may be accessed, on a need-to-know basis, by service providers who support us in offering the platform, acting on such data as a processor of the bank.
In accordance with the provisions of the General Data Protection Regulation ("GDPR"), as well as other applicable legislation in the field of processing and protection of personal data, as a data subject (BT customer) of the processing of personal data in the context of the use of the BT Visual Help platform, you benefit from the rights detailed under the General Information Notice on the processing and protection of personal data of BT Customers, an integral part of BT Privacy PolicyPrivacy Policy, found on Banca Transilvania website including in the section Privacy Hub section of the website or, upon request, in any of the bank's offices.
You can also find details on how to exercise these rights in the general notice.
This specific information notice can be found at any time on the bank's website www.bancatransilvania.ro, in the section Privacy Hub or you can obtain it on request from any BT branch. We may revise this notice from time to time without creating less favorable conditions in terms of the processing and protection of personal data.
If, at any time, you consider that the manner in which BT intends to process your personal data on the platform does not comply with the law and/or your requirements, you can notify us at the contact address of the BT Data Protection Officer dpo@btrl.ro and/or stop using BT VISUAL HELP.