This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    How does it work?

    Get your Star Platinum card and receive up to 5 times your monthly income in your account.

    See the conditions for granting

    Pay with your Star card when you shop, when you need to.

    You pay in interest-free installments.

    See example of repayment, without interest.

    You pay
    in full for everything you buy.

    See example of reimbursement, in case of full payment.

    You can pay in up to 18 interest-free installments at any of Star's 25,000 partner stores.

    You get Star points which you can use to pay for your next purchases.
    1 point = 1 leu

    Request a custom calculation

    How do you get Star Points?

    You pay with your Star card when you shop by choosing your favorite physical stores*.

    Star partner magazines

    You get up to 15% of the value of your purchases when you pay exclusively via BT POS.

    Non-partner stores

    You have 0.3% of the value of your purchases in Romania and 0.1% of the value of your purchases abroad.

    READ THE RULES

    How do you use Star points?

    Use your Star points in partner stores by paying at a BT POS. To do this, specify that you want to use Star points before you pay.

    Discover the list of shops that accept payment with points.

    Example in case of reimbursement by instalments

    Let's say you have a Star shopping card with a 3000 lei credit line.

    You want to renovate your apartment and you buy building materials and home improvements from a Star partner store. 

    You pay 1800 lei in 5 installments (of 360 lei) without interest, on May 15 and you stay on the card with 1200 lei.

    How NOT to pay interest

    In order not to pay interest, make sure you deposit the installment by the 25th of each month. If you do not deposit the full installment, you are obliged to deposit 10% of the amount used and you will be calculated the interest of 24%. Everything you deposit, you can immediately use it for other purchases.

    Interest-free installment payment rules →

    May

    1 MAI
    Available for 3000 lei
    15 MAI
    Purchase - 1800 lei
    Available 1200 lei
    31 MAI
    Available for 1200 lei

    June

    25 IUN
    Rate 1 -300 lei
    30 IUN
    Available 1500 lei
    (available May 31 + Rate 1)

    July

    25 IUL
    Rate 2 -300 lei
    31 IUL
    Available 1800 lei
    (available June 30 + installment 2)

    August

    25 AUG
    Rate 3 -300 lei
    31 AUG
    Available 1800 lei
    (available July 31 + installment 3)

    September

    25 SEP
    Rate 4 -300 lei
    31 SEP
    Available 2400 lei

    October

    25 OCT
    Rate 5 -300 lei
    31 OCT
    Available for 2700 lei

    November

    25 NOI
    Rate 6 -300 lei
    31 NOI
    Available for 3000 lei

    Example in the case of full payments

    You have a Star shopping card with a 3000 lei credit line

    How NOT to pay interest

    In order not to pay the interest, you must deposit the full amount you used by the 25th of the following month. If you deposit after the 25th of the following month, theinterest of 24% will be calculated

    In order not to pay interest, make sure you deposit the installment by the 25th of each month. If you do not deposit the full installment, you are obliged to deposit 10% of the amount used and you will be calculated the interest of 24%. Everything you deposit, you can immediately use it for other purchases.

    Type: For monthly payments, use the free BT Pay or BT 24 app to transfer between your cards.

    May

    1 MAI
    3000 lei
    15 MAI
    Purchase - 500 lei
    Available 2500 lei
    31 MAI
    Available 2500 lei

    June

    25 IUN
    Full payment 500 lei
    30 IUN
    Available /
    credit paid 3000 lei

    I want STAR Platinum!

    Fill in the form below and we'll call you to discuss the details.

    This site is protected by reCAPTCHA according to the Google Privacy Policy & Terms of Service.

    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Invest directly from the app 4.8
    Install

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.