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  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
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    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    BE A SHOPPING STAR

    Pay how you want, when you want with the Star Forte shopping card. The latest gadgets, the coolest clothes. Over 30,000 partner stores.

    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS have already chosen to be a Star!
    +600.000 ROMANIANS
    They've already chosen to be a Star!
    • Shop with up to 18 interest-free installments and no fees.
    • Get up to 10% cashback in Star points on full payments.
    • You have credit on the card up to 5 times your income, maximum 25,000 lei.
    • You collect Star points that you can use for future purchases.
    • You have a 55-day grace period and zero interest on your installment until the 25th.
    • Manage your balance, payments and installments on your phone with BT Pay.

    STAR and BT Pay

    The perfect symbol for shopping

    Star and BT Pay, the ideal duo for smart shopping. Pay quickly with your phone, earn Star points and get interest-free installments. It's simple, secure and at your fingertips, so every shopping experience is hassle-free. 🚀

    SOLD. POINTS STAR. RATE.

    All the information you need on your phone in BT Pay.

    REAL-TIME TRANSACTIONS

    Pay with your phone or card and instantly see your transactions in the app.

    KEEP TRACK OF EXPENSES

    Restaurant, transportation or shopping. See all payments grouped by category.

    MANAGE YOUR INSTALLMENT PAYMENTS

    Automatic or manual. Manage your installment payments in the Credit Info section.

    YOU ARE SAFE

    Your cards are always on your phone. Lock, unlock, change limits and approve payments. No hassle.

    SMART SHOPPING

    INTEREST-FREE INSTALLMENTS. LIMITLESS JOYS.

    SEE WHICH CARD SUITS YOU

    Shopping flexibility with Star Forte, premium benefits with Star Gold or exclusive perks with Star Platinum. Choose the credit card that works best with your wishlist.

    BUY FROM STAR SHOPS

    30,000 partner stores where you can pay in installments or with points, online or in stores. Whether national or local, you can find all product categories in the Star network.

    RAPID HELP

    How to pay for your Star card purchases?

    To benefit from interest-free installments, all you have to do is mention in the physical locations of the partner stores that you want to pay in installments or online by selecting the payment solution specified on each Star partner's page.

    Will I receive STAR points for installment trades?

    To get STAR loyalty points, you need to pay in full through a BT POS ⭐ ⭐

    It's also good to know: if you opt for interest-free installment payments for these transactions, you won't receive STAR points.  

    My card expires. What can I do to get a new one?

    If you have a card that is about to expire, you can have it delivered to your home by courier by clicking on the link here after receiving an SMS on the phone number provided by the bank.  

    You need to pay 14,99 lei.

    And then we'll send you a code via SMS for secure authentication.

    Until the new card arrives, you can use the old one. You can also get your new card digitally for free in BT Paywhere you can use it for all kinds of transactions.

    It's good to know that this service is exclusively for BT customers. 😊

    How many STAR points can I use in a transaction or in a day?

    Well, you can use up to 600 STAR points / transaction / day / account. 😊

    Will I get star points if I pay with my STAR shopping card abroad?

    Of course, for every payment you make abroad, you get 0.1% points off the value of your purchases. Read more details here. 😊

    AWARD CONDITIONS

    • Minimum income of 800 lei
    • Minimum 3 months in your current job
    • Minimum age 18 years
    • No credit arrears
    • Romanian citizenship
    • Costs
    AWARD CONDITIONS

    APPLY TO STAR

    With the Star Forte shopping card you get interest-free installments, hassle-free shopping and benefits with every payment. Fill in the form and we'll call you with all the details.

    REPRESENTATIVE EXAMPLE

    FORTE

    GOLD

    PLATINUM

    Loan amount
    10.000 lei
    10.000 lei
    10.000 lei
    Duration of the loan
    5 years
    5 years
    5 years
    Fixed interest rate
    24%/year
    24%/year
    24%/year
    APR (Annual Percentage Rate of Charge)
    26.77% *
    26.77% *
    26.77% *
    Total cost of the loan
    12.045 lei
    12.045 lei
    12.045 lei
    Total amount payable
    22.045 lei
    22.045 lei
    22.045 lei

    * APR calculated on the assumption that the line of credit is withdrawn in full from the BT ATM or POS at the BT counter after the loan has been granted, with subsequent monthly interest payments on the committed loan.

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    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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