This page is automatically translated from Romanian into English.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Important to remember!

    If June 25 is a non-working day (Saturday, Sunday, public holidays) make sure you deposit the installment beforehand.

    If you do not have enough money in the credit line and you want to make a purchase, you can deposit your money on the card and you will have installments only for the money used from the credit line.

    The grace period is calculated from the moment of purchase until the 25th of the following month. It can reach up to 55 days, if the date of purchase is on the first day of the month.

    How do you track the payment of instalments?

    Use the BT Pay app

    It is the first bank wallet in Romania; you pay with your phone and make a quick transfer between your cards. You can manage the payment of installments automatically or manually.

    Use Neo BT

    The new internet and mobile banking application.

    How do you use Star points?

    The points you collect can be used to shop in our partner stores, you just need to let us know before you pay with your Star shopping card that you want to pay with Star points. Points can only be paid through a Banca Transilvania POS.

    See the list of stores that accept payment by points, this is flagged directly in stores.

    List of Star partner shops

    See all partners