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This page is automatically translated from Romanian into English.

  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    BT for Ukrainians

    Information and money management solutions for the Ukrainians coming to Romania.

    Top topics: card issued in Ukraine, money transfer and currency exchange 


    1

    Can I use my card from Ukraine to Romania? 

    Yes, cards from Ukraine can be used in Romania within the limit, at the fees and rates imposed by the issuing bank and the Central Bank of Ukraine. BT does not charge any fees.

    2

    Where can I receive/send money if I don't have an account with BT?  

    Through Western Union. The money received can be raised from BT.

    3

    Where can I change the money I came to Romania with?

    At BT we do not change the Ukrainian hryvnia/hryvnia (UAH). BT never realized this service, and now we are looking for solutions.

    4

    How can I make transactions from my BT account?

    You can make cash withdrawals or Visa Classic card payments at any ATM or merchant in the country/abroad, including online payments.

    You can do other operations in any of the BT units. Here you can see which branch is closest to you, and don't forget to book online to get priority.

    For certain operations, the bank may request additional documents.

    Banking with BT


    Current account in lei for individuals: based on Ukrainian passport/identity card, accompanied by a certified translation, only if written in Cyrillic characters. 0 fee for opening and administration.


    BT Visa Classic debit card, in lei: 

    • It can be used in Romania and other countries;
    • 0 fee for issuing, managing and withdrawing money from Banca Transilvania ATMs;
    • The card will be picked up from BT.


    Euro or dollar current account: 10 lei opening fee and 0 administration fee.