This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Barcode Scan - BT24

    Through the BT24 Mobile banking application you have the possibility to pay much easier the utility bills caught scanning the barcode.

    The feature is available via Android with minimum version 4.0 and iOS with minimum version 4.3.

    If you do not find the name of the provider in the list below, but still the application will allow you to scan the barcode because the length of the barcode is identical to that of another provider, check the scanned data and make sure that you do not make the payment to someone else.

    The list of suppliers whose invoices can be paid by scanning the barcode is below and the printable version of this list can be found here:

    ACTIVITY OF GOSCOM SA
    ACET SA
    ALLIANZ-TIRIAC Asig Life
    ALLIANZ-TIRIAC Asig Non Life
    APAREGIO GORJ
    ASIROM VIG
    AQUABIS
    AQUASERV TG MURES
    AQUATIM
    AQUAVAS S.A. Vaslui Bârlad Branch
    AQUAVAS S.A. Vaslui Vaslui Branch
    AVE BIHOR SRL
    BIOGENIS
    BT ASIOM INSURANCE AGENT
    BT INTERMEDIATION INSURANCE AGENT
    BT LEASING TRANSILVANIA IFN
    BT SAFE INSURANCE AGENT
    BT SOLUTION INSURANCE AGENT
    CHAMPION INSURANCE BROKER
    CBC LABORATORIES AG
    CIS GAS
    ARAD WATER COMPANY
    COUNTY WATER COMPANY SERV SA
    ORADEA WATER COMPANY
    REOSAL COMPANY
    CORD BLOOD CENTER STORAGE AG
    CPL CONCORDIA
    CUP FOCSANI
    DELAGAZ ENERGY
    DIGI ROMANIA
    DISTRIBUTION ENERGIE OLTENIA SA
    DISTRIBUTION OF ELECTRICITY ROMANIA ALBA
    DISTRIBUTION OF ELECTRICITY ROMANIA BAIA MARE
    DISTRIBUTION OF ELECTRICITY ROMANIA BISTRIŢA
    DISTRIBUTION OF ELECTRICITY ROMANIA BRAILA
    ELECTRICITY DISTRIBUTION ROMANIA BRASOV
    DISTRIBUTION OF ELECTRICITY ROMANIA BUZAU
    DISTRIBUTION OF ELECTRICITY ROMANIA CENTRAL
    ELECTRICITY DISTRIBUTION ROMANIA COVASNA
    DISTRIBUTION OF ELECTRICITY ROMANIA CLUJ-NAPOCA
    DISTRIBUTION OF ELECTRICITY ROMANIA FOCSANI
    DISTRIBUTION OF ELECTRICITY ROMANIA GALATI
    ELECTRICITY DISTRIBUTION ROMANIA HARGHITA
    DISTRIBUTION OF ELECTRICITY ROMANIA MURES
    ELECTRICITY DISTRIBUTION ROMANIA ORADEA
    DISTRIBUTION OF ELECTRICITY ROMANIA PLOIESTI
    DISTRIBUTION OF ELECTRICITY ROMANIA SIBIU
    ELECTRICITY DISTRIBUTION ROMANIA SATU MARE
    ELECTRICITY DISTRIBUTION ROMANIA TARGOVISTE
    DISTRIBUTION OF ELECTRICITY ROMANIA ZALĂU
    DISTRIBUTION OF ELECTRICITY ROMANIA MN AREA
    DISTRIGAZ WEST
    MAYOR CGA
    ELECTRIC SUPPLY
    ENERGY GAS PROVIDER
    ENEL ENERGIE MUNTENIA S.A.
    ENEL ENERGIE S.A.
    ENGIE_ROMÂNIA
    EON DISTRIBUTIE ROMANIA SA (ELECTRICITY OVERHAUL)
    EON DISTRIBUTIE ROMANIA SA (GAS OVERHAUL)
    EON ENERGIE RO Key Customers
    EON ENERGIE ROMANIA (GAS AND ELECTRICITY)
    E.ON COMPLETELY ASSIST S. A.
    EURO APAVOL
    EXA BROKER
    GAS EST
    GLOBAL ASSISTANCE BROKER
    GLOBASIG REINSURANCE INSURANCE BROKER
    GRENERG
    HYDROELECTRICA
    SALT BANK  
    INSURANCE BROKER IDEA
    IDEA LEASING IFN
    KLAUSENBURG INSURANCE BROKER SRL
    MERIDIAN INSURANCE-REINSURANCE BROKER
    NEXTGEN COMMUNICATION
    NN INSURANCE
    ORANGE
    ORANGE ROMANIA (COMMUNICATIONS)
    PPC ENERGIE S.A.
    PPC ENERGIE MUNTENIA S.A.
    PREMIER ENERGY FURNIZARE (former CEZ Sale)
    PYROSTOP TOTAL SECURITY GROUP LTD
    RADET CONSTANȚA Thermal power plant
    RADET CONSTANTA Thermal point
    RER SUD S.A. BUZĂU
    RER VEST
    RETIM ECOLOGIC SERVICE
    RESTART ENERGY ONE
    SC RAJA SA
    SAFETY INSURANCE BROKER
    BRANTNER VERES SANITATION
    SIMPLOMAT FINANCIAL SERVICES SMP1
    SIMPLOMAT FINANCIAL SERVICES SMP2
    SECURITY SYSTEMS SCUTUL NEGRU SRL
    COMMUNAL SERVICES SA
    TEGA SA
    TELEKOM ROMANIA MOBILE
    DISTRICT HEATING ORADEA
    TINMAR ENERGY
    TRANSAL URBIS SRL
    TRANSILVANIA INSURANCE BROKER
    VITAL BAIA MARE
    US VISA
    VODAFONE ROMANIA - mobile services
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.