27-29 Dorobantilor Street, CLUJ-NAPOCA
Monday - Friday: 09:00 - 17:30
Monday - Friday: 13:00 - 13:30
Where we are
1) Solve staff shortages. Every time I enter this Branch I am faced with the same problem - lack of staff. I don't understand how such a big bank can't afford to have employees or keep employees.
2) Fix the ATM problem: it continually refuses bills, even though this is vehemently encouraged by the employee at the front desk;
3) Often the system doesn't work or works very poorly. Once you have 4 employees, the system doesn't work either.
Cluj branch, you deserve zero marks!
Thank you for all the support I received today for my operations to Miss Iulia. She was kind, efficient, very professional.
I didn't understand why you can make an appointment and have it accepted on a day when there is no working day.
I went twice within 1 month for advice on accessing a loan. 2 different consultants very competent. They quickly understood what I wanted to know and clarified without complicated terms. They didn't get lost in details, they advised me and understood me. Thank you!
Both online appointments were problematic. I don't understand why this option still exists, especially since we are talking about Cluj Branch. Ironically the smaller agencies were more operational than the Branch with pre-scheduling.
Whatever problem you have, the branch is the people who find solutions, it's also a longer program than other agencies, I would happily recommend it to anyone.