5

Courtesy and professionalism

At this branch we stayed in the cold, except that there was a girl who determined when to enter!

long tail

yesterday I went to the botoșani branch on marchian. I had an appointment at 3.15, when I arrived there was a hell of a queue and only the appointments were received.I was allowed to enter the bank and I was the second in line, the official line, on the right side of the bank all sorts of individuals entered and got in front of me. The guard was too busy pulling food out of his teeth to see who was getting in the front.When I complained, I was told that those people have companies and have priority.One of those ladies with companies opened an account for her underage child to get a scholarship.How is that company business? the branch manager should get out of the office and tidy up a bit. and by the way, how was the lady with the account more important than the rest of the people? we keep our money in your bank and the bank uses it. By the way, I wanted to withdraw a large amount of euros, so I'm not really a zero lei customer. only after 45 minutes, i managed to withdraw my money from you. shame, shame. if you don't have a competent person who can make things work and keep things running smoothly, maybe you should hire her. one more thing, after waiting for 40 minutes, the lady at the counter told me that she is not allowed to give me the amount of money I asked for (you should train them more often and better). by the way, worst kind of service, I don't recommend to anyone, with your money in your account, you meet incompetents and you can't get it out.