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    Agentia Rosetti

    B-dul Carol I, Nr. 23, Sector 3, BUCURESTI

    Program

    Monday - Fri: 09:00 - 17:00

    16:00 - 17:00
    Saturday: closed
    Sunday: closed

    Pause

    Monday - Fri: 13:00 - 13:30

    • ATM Multifunctional
    • Cards
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    • Western Union Operations
    • Online appointment
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    Where we are

    Leaflet © OpenStreetMap contributors
    26 Apr 2023
    Client BT

    I am very satisfied with the services provided by Ms Catalina Mandroiu from Rosetti Agency, an extremely kind person who gave me all the information I needed.
    Congratulations to this employee of yours!

    16 Dec 2022
    Client BT

    Good evening,
    Even this message to BT took me an inordinate amount of time (3 minutes to enter the date of birth!!)
    I have some complaints about the organization/functioning in relation to BT customers: some units (ex: Moșilor) do not have a cashier, being impossible some operations, hence the time lost in travelling to another unit.
    When we arrived at BT Carol 23, on 19.12.2022, the currency verifier was not working. At my firm insistence, a solution was found. I wanted to do an interbank transaction in foreign currency - for which NeoBT did not work either (whereby it would have cost me a reasonable commission). So I paid a much higher commission, after all the frustrating moments, apparently in reaction to my stubbornness not to move to the 3rd unit. And the friendliness of the staff leaves something to be desired, competing with the shortcomings.
    Hoping for better customer relations,
    I wish you well,
    Anca Dobrescu

    12 Jun 2023
    Client BT

    "If you want to call us 0756128676" you'd better take your time because nobody answers. I have had the patience to make 24 calls and all have had the same result, there is no one willing to answer. I will go over there and call from inside the agency to check if this phone number has a terminal attached that rings, vibrates, lights up or sends smoke signals. With thanks to BT, Razvan Duta

    7 Jul 2023
    Radu

    Everything is going very slowly at the Rosetti Agency.

    6 new 2023
    Alexandra Gherghe

    I came to the agency 2 weeks ago to retrieve an ING card that had not been released by the ATM, I left my phone number with the promise of the lady at the cashier that she would call me once she received a confirmation email that she could return my card. I return today to be informed that within 10 days the cards leave the agency and cannot be recovered and I am sent to the bank issuing the card for resolution and if I fail, to return to this agency. One experience and it was enough for me to form an opinion about the professionalism of some people in this agency. I am not able to return n times just because I was not given all the information from the start.

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    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
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    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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