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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
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    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Private Banking

    Real banking is not about money.
    It'sabout people.

    What is Private Banking?

    Of course it's also about Premium Banking, about top services and special products. Private Banking is first and foremost about people, about the respect we give you, the interest we take in you and the attention we pay to you.

    Once you benefit from Private Banking services, you have a team at your disposal that will do its best to help you with the best solutions according to your needs.

    Private Banking Conditions

    The generic conditions to be part of the Private Banking segment are:

    • hold significant resources in accounts opened with us, with investment potential in Banca Transilvania Financial Group: BT Capital Partners, BT Asset Management, etc.
    • own premium cards or other exclusive products from our offer

    Advantages of Private Banking

    Once in the Premium Banking area, you can benefit from:

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    Personal banker

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    Dedicated products and services

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    24/7 availability through a VIP call centre

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    Personalised investment information

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    Specially designed locations exclusively for Private Banking clients
    Bucharest and Cluj

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    Remote operations

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    Negotiated deposits

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    Investment funds managed by BT Asset Management

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    You have a busy enough day, you don't need another trip to the bank, do you? How about getting most of the above transactions done over the phone or by email with your dedicated banker? We're here to help.

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    Government bonds

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    Access to international markets through a BT Capital Partners broker dedicated exclusively to Private Banking clients or online 24/7

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    These come with special service packages and are only for Private Banking customers.

    Customised products and services

    The products you can access once you have entered the world of Premium Banking are detailed by your personal banker, with maximum confidentiality, so that you can make the right choice. So the Private Banking offer can include:

    Exclusive card

    Mastercard World Elite offers you:

    • m Access to international business lounges, free of charge via Lounge Key, for you and one guest
    • m Access to the business lounges at A. Iancu Cluj-Napoca and H. Coandă Bucuresti airports, free of charge for you and one guest
    • m Travel insurance abroad for you and your family members
    • m Concierge services
    • m Benefits through the Mastercard Premium program: www.priceless.com

    Contact

    We invite you to explore the Private Banking area and
    contact us at DiviziaPrivateBanking@btrl.ro.