You've reached the end of the results
No results found

This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Privacy notice on the processing of personal data for the management of requests for interrogation of CIP records

    In order to manage requests for queries to the Central Payment Incidents Database ("CIP"), Banca Transilvania ("the bank", "BT") is legally obliged to process personal data as provided for by the BNR Regulation no. 1/2012.

    We also use the email address to which you choose to send this response to provide you with the result of the query. By entering this contact information in the dedicated field, you ensure that it is correct, current and belongs to the person to whom you wanted to send the CIP query result. You also understand that BT does not control how the confidential data, including any personal data, contained in the CIP query results sent via e-mail travels through the various servers until it is received by the recipient of your choice. For this reason, the Bank assumes no liability for the loss, alteration and/or unauthorised interception of this information during transmission to the recipient. Details of the processing of personal data carried out by BT in the context of its banking activity can be found in the BT Privacy Policy, available on the website bancatransilvania.ro.