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This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Options for processing personal data for advertising purposes

    Let's talk, how do you want to talk 😊

    At BT, we believe in lasting relationships and like any good partner, we want to be there for you. Protection your personal data is important to us. That's why we want to make sure that European regulations (GDPR) are respected.

    To express your choices about how and in what ways we communicate with you for the purpose of advertising, please review the information and complete the form below.

    This service is dedicated exclusively to BT customers. Strictly for the purpose of identifying you in BT's records, you please enter in the fields below the telephone number you have declared to the Bank and the personal number. If you do not fill in these details, it will be impossible for us to mark your options in the online form dedicated to the expression of marketing consent.

    After entering your phone number, you will receive a confirmation code with which you can log in to change your marketing agreement.

    This service is dedicated exclusively to BT customers.
    We use your phone number and CNP to verify your identity and customer status BT.