Invest directly from the app 4.8
Install

This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Partner traders

    List of merchants who accept the BT Meal Card

    ZAITSITOMMIPIZZA S R L
    STR. STEFAN CEL MARE NR. 2
    ILFOV
    BERCENI
    ZAJZYKER
    STR. SAT. OZUN NR. 387
    COVASNA
    OZUN
    ZAJZYKER
    DN. FS NR. 387
    COVASNA
    OZUN
    DONUT SHOP APETIT
    13, VIGIL VIGIL NO.
    IASI
    WOLF VALLEY
    ZALUCOS
    DN. FS NR. 49A
    BIHOR
    PANTASESTI
    ZAMACAU DOREL FAMILY ENTERPRISE
    221 SELCAULUI STR.
    SIBIU
    VURPAR
    ZAMACO IMPEX
    PTA. 9 TRAIN STATION AREA
    COVASNA
    SFANTU GHEORGHE
    THE CLASSIC
    STR. CONAC NR. 5A
    TIMIS
    TIMISOARA
    FOOD SHOP ZAMFIR OLARI
    STR. MAGNOLIEI NR. 8A
    ARAD
    OLARI
    ZAMFIR
    115 ISACCEI STR.
    TULCEA
    TULCEA
    ZAMFIR
    115 ISACCE STR.
    TULCEA
    TULCEA
    ZAMORA IMPEX
    STR. VICTOR ION POPA NR. 9C
    VASLUI
    BARLAD
    ELPHIN GUESTHOUSE
    STR. BANEASA NR. 35A
    MURES
    TARGU MURES
    ZAMVIODEL SRL
    STR. DELENI NR. 684
    VASLUI
    DELENI
    MIXED MAGAZINE
    STR. PRINCIPALA NR. 33
    OLT
    STEPHEN THE GREAT
    (NEW MAGAZINE)
    2 LOTUS STR.
    CLUJ
    TURDA
    SUPERMARKET RACE
    6B BARSEI STR.
    VRANCEA
    FOCSANI
    PANCIU SUPERMARKET
    STR. N. TITULESCU NR. 58
    VRANCEA
    PANCIU
    BISTRO
    64 REPUBLICII STR.
    VRANCEA
    FOCSANI
    SUPERMARKET DARMANESTI
    STR. VICTORIEI NR. FN
    BACAU
    DARMANESTI
    SPEC. PIATA
    3 MOLDOVA SQUARE STR.
    VRANCEA
    FOCSANI
    SUPERMARKET BIG
    STR. MAJOR GHE PASTIA NR. 1
    VRANCEA
    FOCSANI
    SUPERMARKET SOUTH
    BD. BUCURESTI NR. 27
    VRANCEA
    FOCSANI
    TG OCNA SUPERMARKET
    12 COSTACHE NEGRI STR.
    BACAU
    TARGU OCNA
    SUPERMARKET ADJUD
    STR. SIRET NR. 24-26
    VRANCEA
    ADJUD
    OBOR SUPERMARKET
    STR. VRANCEI NR. 2-7
    VRANCEA
    FOCSANI
    SUPERMARKET BRAILA
    BD. DOROBANTILOR NR. 78
    BRAILA
    BRAILA
    SUPERMARKET BRAILA MICROHALA
    STR. SCOLILOR NR. 95
    BRAILA
    BRAILA
    OBOR SUPERMARKET
    STR. VRANCEI NR. 2-4
    VRANCEA
    FOCSANI
    SUPERMARKET BRAILA DOROBANTI
    STR. DOROBANTI NR. 78
    BRAILA
    BRAILA
    HOUSE WITH TWO FIR TREES
    23A PANDURILOR STR.
    MARAMURES
    FIRIZA
    ZAO FOOD CONCEPT
    STR. MARASESTI NR. 2B
    BUCHAREST
    BUCHAREST
    ZAO RO ALIMENT S.R.L.
    STR. DEPOZITELOR NR. 17
    ARGES
    PITESTI
    CEAIR STREET SHOP
    PTA. CEAIR NR. FN
    ARGES
    PITESTI
    SHOP P-TA MIOVENI
    PTA. MIOVENI NR. FN
    ARGES
    MIOVENI
    DACIA MAGAZINE
    BD. DACIA NR. FN
    ARGES
    MIOVENI
    SHOP P-TA RAZBOIENI
    PTA. RAZBOIENI NR. FN
    ARGES
    PITESTI
    ZAO MAGAZINE
    STR. DEPOZITELOR NR. 17
    ARGES
    PITESTI
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.