Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Call Center

55
MIN
WAITING TIME
12
CUSTOMERS
IN CONVORBORATION
52
CUSTOMERS
WAITING
0264 308 028 or *8028 The number is available from any national network.
0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

Have you tried NeoBT?

The new online banking Banca Transilvania, which will very soon replace the current platform.

From NeoBT, you have online access to your accounts and you can do all the operations you do now from BT24. In addition, you get additional functionality.

Whistleblowing

This reporting channel is not intended for commercial complaints, which are processed through
through separate dedicated channels in accordance with the regulations in force.

Internal reporting channels are available to GFBT staff, which have been made known to them and can be accessed via the intranet.

The e-mail address myalert@btrl.ro allows persons who are not part of the GFBT group to communicate information obtained in a professional context in order to prevent the materialisation of potential events or to disclose details of events that have already materialised, which relate to the conduct of GFBT's business and/or the management of their entities or territorial units and which constitute violations of internal regulations and/or legal provisions, including the legal provisions set out in Annex 2 of Law 361/2022;

All reports are handled in a confidential manner and in accordance with current regulations.

Persons making a report are granted protection against the risk of reprisals, as provided for by the legislation in force.

Any abuse of the whistleblowing system may expose the person reporting to disciplinary sanctions or criminal prosecution. However, using this system in good faith will not expose the reporter to any sanction, even if the facts are later found to be inaccurate or do not give rise to any prosecution.

I confirm that I have read and understood the information on the GFBT warning channel and personal data protection.