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  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Specific privacy notices

    It is important that you are aware of how we process your personal data when you use certain BT products/services or in certain activities we carry out.

    Find out how we use your data in/for...

    Know your customer - for BT customers and people who want to become BT customers
    BT Pay - for BT customers
    Neo BT - for BT customers
    BT24 - for BT customers
    BT GO - for BT customers
    Ino - for BT customers
    BT Visual Help - for BT customers
    Open a bank account online - for BT customers and people who want to become BT customers
    Update some of your bank details online - for BT customers
    Lending - for BT customers
    Occasional transactions (external cash deposits, money transfers, foreign exchange, utility bill payments) - for occasional BT customers
    Conclusion of contracts with contracting partners - for signatories/ contact persons of contracting partners
    Video surveillance - for all data subjects
    Online booking at BT offices - for all persons concerned
    Visiting BT offices - for all persons concerned
    BT POS App payment solution - for all concerned
    Management of CIP record query requests - for all data subjects
    Beneficiary Name Display Service (BNDS) to prevent fraud to which individual customers may be exposed
    Information note on ad hoc electronic signature of BT documents
    Completion of employment formalities - for candidates selected for BT posts

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