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This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

     

    You received a text message
    that wasn't addressed to you?

    Step 1 of 3

    To send a complaint about an SMS that was not addressed to you, you only have to go through 3 steps:

    • enter the phone number on which you received the message that was not for you
    • we will send you a code on the number you entered, which you will have to fill in to validate that it belongs to you
    • after validating the phone number, give us a few more details so we can identify and remedy the situation
    Attention! If the SMS you received from BT is for you, but you want to report other issues to the bank, please use the contact form on the website, do not fill in the form below.