You got an envelope
that wasn't addressed to you?

To make a complaint about an envelope of mail received from BT that was not for you, you need to follow these steps:

enter the full postal address where you received the envelope that was not for you
give us a few more details so we can identify and remedy the situation

Attention! If the envelope you received from BT is for you, but you want to contact the bank about other issues, please use the contact form on the website, do not fill in the form below.

Street*

Number*

Block

Scara

Apartment

Name of recipient on envelope*

Why do you think the message from BT was not for you? Choose your situation.

I am not and have never been a Banca Transilvania client

I am a Banca Transilvania customer, but I received an envelope addressed to another person

I was a Banca Transilvania client, but I am no longer at present

None of the situations apply

If you would like to receive a response from us after the problem has been solved, please choose the option by which you would like us to contact you:

By email

Phone

By SMS

By sending this complaint, you exercise your right to object to BT's processing of the postal address at which you received the envelope and become a BT petitioner. You can find out more about how we process your personal data in this capacity by going to section C point 10 of the BT Privacy Policy.

We will do our best to contact the customer who has declared this postal address and make arrangements to update it. According to the legal know-your-customer obligations, each customer must have a postal address declared to the bank.

Please destroy mail not addressed to you, or return it to the nearest BT branch.

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You got an envelope
that wasn't addressed to you?

High waiting time!

Search with AI Search

BT Visual Help

You got an envelope that wasn't addressed to you?

You got an envelope
that wasn't addressed to you?