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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Benefits of cards

    BT Flying Blue Classic

    I want the card

    BT Flying Blue Premium

    I want the card

    Get Miles for your first purchase:

    1000 MILE in your Flying Blue account
    2000 MILE in your Flying Blue account

    No card payments shall remain unpaid:

    On Air France, KLM and Tarom
    5 lei spent = 1.5 Miles

    In Romania
    5 lei spent = 1 Mila

    Abroad
    5 lei spent = 1.3 Miles

    On Air France, KLM and Tarom
    5 lei spent = 2 Miles

    In Romania
    5 lei spent = 1.3 Miles

    Abroad
    5 lei spent = 1.5 Miles

    Grace period.

    up to   55 days
    up to 55 days

    Card payments extend the validity of all the miles you already have in the Flying Blue programme by 24 months.

    YES
    YES

    Pay in interest-free installments at BT Star retailers and for AIR FRANCE, KLM and TAROM payments.

    YES
    YES

    Free travel insurance. In the event of an insured risk, call Groupama Insurance: +40 374 110 115.
    Find out more about insurance conditions
    .

    YES
    YES

    Access to the Business Lounge at Henri Coanda International Airport Bucharest and Avram Iancu AirportCluj-Napoca. Find out more about access conditions.

    NO
    YES

    Special benefits and discounts at home and abroad through Visa Premium program.

    NO
    YES
    Free SMS Alert for the first month.
    YES
    YES

    Cash dispensing and emergency card replacement.

    NO
    YES

    You can request additional cards attached to your BT Flying Blue card account for your loved ones (spouse, adult children), which earn you extra miles every time you use the card for purchases.

    YES
    YES

    Complete security when paying by card on the internet.

    YES
    YES

    Speed and convenience when shopping, thanks to built-in state-of-the-art technologies.

    YES
    YES
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.