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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Neo BT activation

    How do I access
    NeoBT?

    NeoBT is BT's new online banking and will very soon replace the current BT24 platform.

    You can only access NeoBT if you have an account with Banca Transilvania.

    I have BT account

    No need to come to the bank for NeoBT.
    Access NeoBT 100%online.

    I don't have a BT account

    You can set up an account with us in minutes. It's 100% online via video-call. Bonus, the account comes with zero fees and a debit card to access to it.