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Online account directly from the app 4.8
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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Conditions for granting

    Required documents

    • identity document
    • ANAF agreement (you receive it and you sign it at our headquarters)
    • proforma invoice / fiscal invoice / estimate, etc., issued by the medical unit (original or copy), having specified the value of the medical services to be financed and containing all the data necessary to make the payment in the account of the medical institution (name; tax code; IBAN account; beneficiary's bank code; beneficiary's bank code, if applicable; payment amount)
    • specific documents which are certified and showing the subject-matter of this credit
    • deeds of ownership of the real estate that represent the credit guarantee in case of those secured by mortgage (extract from the Land Registry updated)

    You should also know that in certain situations, we may ask you for additional documents. 

    The change in the benchmark, the fluctuation of own income, as well as the change in the exchange rate may influence the possibility of paying the loan instalments or the total amount to be paid.

    How much can you borrow?

    To find out the maximum amount you can receive, fill in the form below. We will call you back in the timeframe of your choice.

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