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    Iulius Mall Agency

    Str. Alexandru Vaida Voievod, Nr. 53-55, Iulius Mall, CLUJ-NAPOCA

    Program

    Monday - Fri: 10:00 - 19:00
    Saturday: 10:00 - 19:00
    Sundays: 10:00 - 19:00

    • ATM Multifunctional
    • Cards
    • Current account
    • Loans
    • Western Union Operations
    • Online appointment
    • Invoice payments

    Unit information

    What operations can you do after 7 pm and on weekends?

    Operations allowed on Saturdays:

    ➤ All operations except: foreign exchange payments to external accounts, foreign exchange exchanges on account, negotiated deposits, management of garnishments and garnished accounts, processing of advance refunds

     

    Operations allowed after 7pm and on Sundays:

    ➤ Card issuance, card reissue, pin reset, payment refusal, card transaction limit change, card lock, BT24 and NEO activation/modification, SMS Alert

    ➤ Credit scoring and documentation retrieval

    ➤ Collection of debit instruments for settlement purposes

    ➤ Account statement

    ➤ Early repayment request*


    *Prepayment processingis only from Monday to Friday between 09-17. Early repayment requests can also be submitted outside these hours, but will only be processed during these hours.

    Where we are

    Leaflet © OpenStreetMap contributors
    9 Mar 2024
    Client BT

    I've been working with Banca Transilvania for a few years, and now I've applied for a mortgage line of credit. The applications were very clear, very well laid out, and the whole process itself very smooth. Largely and thanks to Ms. C.G., who kept me informed at all times of the process and approvals, I could not have expected better, I would like to thank her for her service and all the help she provided.
    Same to the bank, thousands of thanks for their service, support at all times and help.

    Oct 8, 2024
    Emil

    Excellent communication with Mrs. / Ms. C.G. very kind, involved and nice! All employees should follow her example!

    10 Feb 2024
    Client BT

    Feedback highlights the exceptional assistance provided by C.G:in resolving an overdraft issue. I appreciate the agent for his professionalism, patience and dedication which exceeded expectations. I express my gratitude for the proactive and efficient guidance provided, highlighting the positive impact on the overall banking experience. I confidently recommend Calin for his outstanding service.

    14 Mar 2024
    Client BT

    G.C. Thank you!

    22 Feb 2024
    Client BT

    Seriously... you have this amazing girl Alina stancu who resolve my issue with the BTPay app in a giffy.... seems she's got the knowledge of God knows what's... she was so fast to resolve it and I hope we can have more knowledgeable advisors like Alina... Alina I hope in the future you get promoted as a manager because you have excellent solving skills...

    • ...
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    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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