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    Iulius Mall Agency

    Str. Alexandru Vaida Voievod, Nr. 53-55, Iulius Mall, CLUJ-NAPOCA

    Program

    Monday - Fri: 10:00 - 19:00
    Saturday: 10:00 - 19:00
    Sundays: 10:00 - 19:00

    • ATM Multifunctional
    • Cards
    • Current account
    • Loans
    • Online appointment
    • Invoice payments

    Unit information

    What operations can you do after 7 pm and on weekends?

    Operations allowed on Saturdays:

    ➤ All operations except: foreign exchange payments to external accounts, foreign exchange exchanges on account, negotiated deposits, management of garnishments and garnished accounts, processing of advance refunds

     

    Operations allowed after 7pm and on Sundays:

    ➤ Card issuance, card reissue, pin reset, payment refusal, card transaction limit change, card lock, BT24 and NEO activation/modification, SMS Alert

    ➤ Credit scoring and documentation retrieval

    ➤ Collection of debit instruments for settlement purposes

    ➤ Account statement

    ➤ Early repayment request*


    *Prepayment processingis only from Monday to Friday between 09-17. Early repayment requests can also be submitted outside these hours, but will only be processed during these hours.

    Where we are

    9 mar 2024
    Client BT

    I've been working with Banca Transilvania for a few years, and now I've applied for a mortgage line of credit. The applications were very clear, very well laid out, and the whole process itself very smooth. Largely and thanks to Ms. C.G., who kept me informed at all times of the process and approvals, I could not have expected better, I would like to thank her for her service and all the help she provided.
    Same to the bank, thousands of thanks for their service, support at all times and help.

    8 oct 2024
    Emil

    Excellent communication with Mrs. / Ms. C.G. very kind, involved and nice! All employees should follow her example!

    14 mar 2024
    Client BT

    G.C. Thank you!

    22 mar 2024
    Client BT

    I had an extremely pleasant experience with BT, represented by C when I applied for a mortgage. She was so nice yet took her personal time to finalize the signing and always kept my needs in mind. She responded to all my requests (phone, email) extremely promptly and professionally.
    I would always call on her for help!
    I absolutely recommend with the utmost confidence!!!

    22 aug 2025
    Client BT

    I am very satisfied with the whole process of opening, processing and closing the credit file through Mrs. Claudia Grigorescu. I have had support and guidance from the very beginning of the discussions to initiate the loan as well as along the way. Thank you

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