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  • We have made a firm commitment to Romanians and local entrepreneurs in supporting their dreams, BT being the partner with whom they can start their journey.
    OMER Tetik
    CEO Banca Transilvania
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    • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
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    Location

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    Make an appointment online
    Where we are
    How to get here

    Bucharest Agency Promenada Mall

    Str. Calea Floreasca, Nr. 246B, Sector 1, BUCURESTI

    Program

    Monday - Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Sunday: 10:00 - 21:00

    • Cards
    • Current account
    • Loans
    • Online appointment
    • Invoice payments

    Unit information

    What operations can you do after 7 pm and on weekends?

    Operations allowed on Saturdays:

    ➤ All operations except: foreign exchange payments to external accounts, foreign exchange exchanges on account, negotiated deposits, management of garnishments and garnished accounts, processing of advance refunds

     

    Operations allowed after 7pm and on Sundays:

    ➤ Card issuance, card reissue, pin reset, payment refusal, card transaction limit change, card lock, BT24 and NEO activation/modification, SMS Alert

    ➤ Credit scoring and documentation retrieval

    ➤ Collection of debit instruments for settlement purposes

    ➤ Account statement

    ➤ Early repayment request*


    *Prepayment processingis only from Monday to Friday between 09-17. Early repayment requests can also be submitted outside these hours, but will only be processed during these hours.

    Where we are

    6 feb 2023
    Client BT

    Hello,

    I would like to give a feedback about a person from the BT Promenada Mall, Bucharest - Mrs. Irina Sava. I would like to thank her and recognize the professionalism that she shows every time I pass the threshold of the branch. Ms. Irina is one of the kindest and most professional people with whom I have had to deal with Banca Transilvania. With much care and a smile, she provides information and assists people at the branch counter, but also outside, at the ATMs installed at the entrance of the location. I would like to thank her and recognize the extraordinary customer service she offered, because even though I arrived a few minutes after the program, she welcomed me and guided me carefully to solve a transaction, being in a time crunch and making it easy for me to get the information I requested. Congratulations for the team that you have and for the wonderful people that are part of it and I believe that this person deserves to be recognized within the team, promoted or appreciated, because these things make the difference for us as customers. Thank you

    2 us 2022 us
    Client BT

    Alexandra Bacanu I propose her for a raise.Very helpful and helpful in all the relationship with me: from opening an account to setting up a deposit.
    Super satisfied

    4 us 2022 us
    Boisoreanu Valentina

    Most competent, forgiving, kind, helpful

    8 us 2022 us
    Client BT

    Faster than I expected for opening a srl account.

    4 feb 2022
    FALCUSAN GABRIELA LUCIA

    A very good opinion!

    • ...
    I ask Banca TransilvaniaI ask Banca Transilvania
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