Invest directly from the app 4.8
Install

This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    What should I do if my card expires?

    When your card expires, it only renews automatically if you've used it for the last 6 months before it expires.

    You can pick it up from the BT unit where you opened your account after receiving the SMS on the phone number declared to the bank.

    Instead, if you're more comfortable, you can ask for your new card to be delivered at home.

    You can use the new card just before you physically receive it – just add it to BT Pay.

    Ask for the card at home