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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Letters of payment and refund of advance payment

    The right solution that guarantees the coverage of your payment obligations under the contracts or the return of the advance received from your trading partners.

    Letters for participation in tenders

    We can provide you with the guarantee required by any bidder who is going to participate in a tender, especially for public procurement contracts.

    Letters of good execution and bank counter-guarantees

    We can provide you with this guarantee instrument required by any company signing a public procurement contract, but which can also be requested by other contract beneficiaries.