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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Benefits of cards

    BT Flying Blue Classic

    I want the card

    BT Flying Blue Premium

    I want the card

    Get Miles for your first purchase:

    1000 MILE in your Flying Blue account
    2000 MILE in your Flying Blue account

    No card payments shall remain unpaid:

    On Air France, KLM and Tarom
    5 lei spent = 1.5 Miles

    In Romania
    5 lei spent = 1 Mila

    Abroad
    5 lei spent = 1.3 Miles

    On Air France, KLM and Tarom
    5 lei spent = 2 Miles

    In Romania
    5 lei spent = 1.3 Miles

    Abroad
    5 lei spent = 1.5 Miles

    Grace period.

    up to   55 days
    up to 55 days

    Card payments extend the validity of all the miles you already have in the Flying Blue programme by 24 months.

    YES
    YES

    Pay in interest-free installments at BT Star retailers and for AIR FRANCE, KLM and TAROM payments.

    YES
    YES

    Free travel insurance. In the event of an insured risk, call Groupama Insurance: +40 374 110 115.
    Find out more about insurance conditions
    .

    YES
    YES

    Access to the Business Lounge at Henri Coanda International Airport Bucharest and Avram Iancu AirportCluj-Napoca. Find out more about access conditions.

    NO
    YES

    Special benefits and discounts at home and abroad through Visa Premium program.

    NO
    YES
    Free SMS Alert for the first month.
    YES
    YES

    Cash dispensing and emergency card replacement.

    NO
    YES

    You can request additional cards attached to your BT Flying Blue card account for your loved ones (spouse, adult children), which earn you extra miles every time you use the card for purchases.

    YES
    YES

    Complete security when paying by card on the internet.

    YES
    YES

    Speed and convenience when shopping, thanks to built-in state-of-the-art technologies.

    YES
    YES