data update
In a good relationship with the bank
Updating your data helps us to make sure our messages get where you can read them, while also complying with legal requirements about the accuracy of your information.
Update your data
With BT Pay
Go to Settings, go to your Profile and start updating your data.
It's all online and in just 10 minutes you'll have your data updated. If you don't already have BT Pay installed, download the free app from the App Store or Google Play.
Update your data
Here on the website
In a few minutes you'll have all your data up to date, just with your ID card.
If you're a non-resident, you'll need a passport or a foreign ID.
In any BT unit
If you come to us in our unit, our colleagues will help you update your data. Don't forget to make an appointment at your nearest unit.
RAPID HELP
The only reason we want to update the data of all our customers is to comply with the legal framework and for the safety of transactions and the entire financial system. Each verified and updated information has a well-founded explanation and helps in one way or another the customers, the bank or the State to secure the functioning of the financial system.
We hate to break it to you, but you should know that if we fail to update your data, we will have to restrict your access to financial transactions through your account until your data is updated. We know, it's not pleasant for us either and we'd hate to do that. 😥
So we're counting on you. Think of it as your way of contributing to a healthy financial system.
Let's do this together! 🤝
Updating your data is a legal requirement for know your customer and is a mandatory process for both us and you.
To continue to benefit from banking services, you need to accept our invitations to update your details online or in BT branch.
You can update your details quickly and easily via BT Pay or on our website here. 🙂
For individuals, updating of data can be done by presenting a valid identity document and information related to:
➤⠀occupation;
➤⠀email address;
➤⠀phone number;
➤➤⠀residence address;
➤➤⠀ the name of your employer or the nature of your own activity;
➤➤⠀source of funds traded through open accounts;
➤⠀scope and nature of the business relationship with Banca Transilvania;
➤➤⠀status as a publicly exposed person or even the beneficial owner of the transactions carried out through the account if different from the account holder.
You can do this quickly and easily by choosing one of the following options 😉
❶⠀Prin BT Pay by following the steps: go to "Settings" ➭ "Profile" ➭ "Update data";
❷⠀Accessing the data update on our website;
❸⠀In any BT branch with an original identity card;
Remember ❗
The online data update is only for individuals who are BT customers (adults - resident and non-resident or minors - resident)
You can only update data between 08:00 - 20:00, Monday to Saturday.
In any BT unit
If you arrive at a facility, our colleagues are there to help you with updating your company details. Remember to make an appointment beforehand - it's quicker and saves you waiting.
RAPID HELP
When data updates are needed, we will inform you in advance. 😉
We will take care to notify you by e-mail / SMS / letter. So, please make sure that the e-mail address, telephone number, mailing address you have given us are up to date and allow you to receive our messages.
You can also be contacted by phone or you can be informed by your colleagues in BT unitswhen you come to visit us. 🙂
If you want to update your data on your own initiative, you should know that:
➤⠀if you are a natural person, you must update your data when you change data such as your identity card, contact details (telephone number, e-mail address, residential address), data about your employer, nationality, country of tax residence, purpose and nature of the business relationship or source of funds;
➤⠀If you are a legal entity, you need to update your data when your company has changed: name, field of activity, associates, registered office address or other data about it.
The data update process is mandatory for us and for you (whether you are an individual or a legal entity). Here's why 🙂 🙂
➤⠀ For us (Romanian banks) it's a legal obligation to know our customers better;
➤⠀For you, the customer of Banca Transilvania, because this process ensures the continuation of your relationship with us, transparency and security.
The requirements regarding the obligation to periodically update customer data and information are laid down in the Law no. 129 / 2019, in the NBR Regulation no. 2 / 2019 and in other applicable legal regulations.
In BT units, the update can also be done by the processor if the processor has a mandate to do so and produces the relevant documents.
