Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

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    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

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    We are Banca Transilvania

    Banking is first and foremost about people and trust. We want things to be done well and we support people who have the courage to do them, people who support Romania. We do banking, we get involved in social projects and we support the communities we are part of. We are the largest bank in Romania and in South-East Europe and we believe that if Romania is doing well, BT is doing well.

    Ask BT

    Ask BT is the bank's largest online financial education program, with over 2,000 questions and answers about self-banking services, products and solutions. Now, thanks to GPT 3.5, information is even easier to find. You ask, BT answers.

    Online safety

    We know that online banking means many opportunities, but also risks. So protecting customers' money and data privacy is at the heart of every product or service we offer. Basically, we think about each individual with attention to detail and empathy.