This page is automatically translated from Romanian into English.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Invest directly from the app 4.8
Install
Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Partner traders

    List of merchants who accept the BT Meal Card

    SANDRA M M SRL
    181 MAIN ST.
    SIBIU
    MAG
    MIXED MAGAZINE
    STR. PRINCIPALA NR. 264
    BACAU
    BARSANESTI
    ALEXANDER THE GOOD GROCER
    STR. ALEXANDRU CEL BUN NR. 2
    BACAU
    BACAU
    SANDU I GABRIEL FLORIN INDIVIDUAL ENTERPRISE
    41 INDEPENDENTEI STR.
    DAMBOVITA
    MORENI
    SANDU L ELENA I I
    STR. STEFAN CEL MARE NR. BL 414
    VASLUI
    VASLUI
    ABC MAGAZINE
    STR. BEJAN NR. BL.56
    HUNEDOARA
    DEVA
    SANDU&SAVA
    STR. BRUTARIEI NR. 3
    TULCEA
    JIJILA
    SANDUCU RAZV SRL
    26, CALEA TRANSILVANIEI STR.
    BISTRITA-NASAUD
    SUSENII BARGAULUI
    SANDWICH TO-GO
    184, LONG STREET
    BRASOV
    CODLEA
    SANDWICHKING
    24 SZOCS JOZSEF STR.
    COVASNA
    TARGU SECY
    GROCERY STORE
    DN. FS NR. FN
    ARGES
    POPESTI
    SANDY SERV
    486 MIROSLAVESTI STR.
    PRAHOVA COUNTY
    BIG PUCHENS
    SANDY-LUX
    CALEA. NATIONALA NR. 32
    BOTOSANI
    BOTOSANI
    SANDYCRIS SRL
    222 MAIN STR. 222
    BIHOR
    SUMMARY
    BOUTIQUE BLEEDING
    SOS. PANTELIMON NR. 255
    BUCHAREST
    BUCHAREST
    SANI SHOP
    BD. UNIRII NR. 11
    ILFOV
    VOLUNTEERS
    MIXED MAGAZINE
    282 FS STR.
    SALAJ
    CAMAR
    TAVERN OF THE BOBICILORS
    STR. VICTOR BRAUNER, 28 NR. 28
    BUCHAREST
    BUCHAREST
    SANMOL MIXED SHOP
    STR. FS NR. 449
    COVASNA
    CERNAT
    SANMOL 6
    STR. FS NR. 995
    COVASNA
    CERNAT
    SANMOL 5
    STR. FS NR. 781
    COVASNA
    CERNAT
    SANMOL 3
    STR. FS NR. 779
    COVASNA
    CERNAT
    SANMOL 1
    STR. FS NR. 64
    COVASNA
    ALBIS
    SANMOL 2
    STR. FS NR. 678
    COVASNA
    CERNAT
    SANOLIC MIXED SANOLIC SHOP
    STR. CARPATI NR. 2
    BACAU
    BACAU
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.