Severin Branch

Str. Crisan, Nr. 34, DROBETA-TURNU SEVERIN

3.00

2 reviews

Program

Monday - Fri: 09:00 - 17:30
Saturday: closed
Sundays: closed

Pause

Monday - Fri: 13:00 - 13:30

ATM Multifunctional
Cards
Current account
Loans
Online appointment
Invoice payments

Where we are

16 oct 2025

1

Client BT

Banca Transilvania (Severin Branch)... being ultra-penal in customer relations.

I go today to the BT in Drobeta TS with a group of German tourists to exchange some euros. I give the lady at the counter my receipt asking her to make all the receipts in my name, to cut red tape and save time (mine and hers), i.e. so that she doesn't have to enter the data on 10 German receipts individually. I had done this operation twice in Bucharest (at BRD) the other day... and the ladies at the counter not only accepted my idea, but even thanked me for the initiative.

Number 1. She answers me briefly that I can only do two currency exchange operations with the same ID. I thought I didn't hear well. Until now I have never heard this rule in Romania (and I've exchanged money on my tourist ID many times!). She explains to me learnedly that if others break the law (and accept this) - namely the banks in Bucharest, which I obviously brought up - she doesn't.
In short, if you want to change 50 euros three times in a row at a bank... you can only do it twice. I looked for such a regulation, but I couldn't find it anywhere.

Number 2. After I give them my ID, they tell me that I don't have updated data [By the way, I've updated them many times in the last months (both online and at the counter)... and they always tell me that something is not updated. Embarrassing]] And that they can't process the exchange unless they do the update. Second time I think I'm hearing wrong! I wonder what the person in question is doing checking whether I have a BT account or not? How did he afford to check my personal details? What has currency exchange got to do with whether I update my account details or not? One is one thing, another is another. I wonder... do they also ask customers who don't have an account with BT if they have updated account details with their banks. And if they don't have them, do they kick them out with sustained expressions of disapproval?
She had a valid ID in front of her... she should have dealt with what I asked and that's that.

Number 3. I tried to explain to her that what she was doing was not ok and that she was overstepping her authority and that she was abusing her authority by forcing me to do something I didn't ask her to do (update account info) and that that something had nothing to do with the reason I ended up in front of her (currency exchange). With a stubbornness worthy of a good cause she held on to hers, without offering me any remotely reasonable explanation. What's more, at the end, she made a point of pointing out that instead of thanking her for updating my data, I was taking her to task.

I clearly had no one to have a reasonable conversation with. I left (May) just telling her that another time maybe it wouldn't hurt to try not to do things that customers don't ask her to do.

The very good part of the DrobetaTurnuSeverinene experience is the Agape restaurant. I rarely recommend anything in tourism. This time I do it with full conviction. Super nice, helpful people who have a solution to any request (they even make you individual vouchers for a table of several people!), very good food, nice atmosphere. Definitely go there.

7 never 2025

0

Client BT

Hello my name is Iovanescu Daniel Mirel, I would like to make a bank loan

Location

Severin Branch

Program

Pause

Where we are

You can still find it nearby

BT Express

ATM

ATM