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  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Decebal Agency

    Bd. Decebal, Nr. 25-29, Piata Muncii, Sector 3, BUCURESTI

    Program

    Monday - Fri: 09:00 - 17:00
    Saturday: closed
    Sundays: closed

    Pause

    Monday - Fri: 13:00 - 13:30

    • Cards
    • Current account
    • Loans
    • Online appointment
    • Invoice payments

    Where we are

    4 aug 2025
    Client BT

    Impeccable service and a team of professionals who solve problems efficiently and civilized.
    Highly recommend!

    2 dec 2025
    Antonio

    Very satisfied with the staff

    2 dec 2025
    darius

    Recommend

    2 dec 2025
    Dino

    The best agency in Bucharest. Committed and very friendly staff.

    24 feb 2022
    Client BT

    Even though it was lunch break, the lady, Alina Tanase, helped me to open my account without any problem. I was impressed by the professionalism and the speed with which things moved!
    I highly recommend the staff at BT Stirbei Voda.

    You can still find it nearby