Location

Bucharest Agency AFI Cotroceni Mall

B-dul Vasile Milea, Nr. 4, Sector 6, BUCURESTI

3.60

68 reviews

Program

Monday - Friday: 10:00 - 22:00
Saturday: 10:00 - 22:00
Sunday: 10:00 - 22:00

ATM Multifunctional
Cards
Current account
Loans
Online appointment
Invoice payments

Unit information

Where we are

5 oct 2021

Mihai

Do something about the staff, it's unacceptable

2 us 2022 us

Daniel G

Pleased with the interaction with the employees, they always solved my requests very quickly

4 feb 2022

Client BT

Apart from simple operations (cash deposit, card issuance, bank draft pick-up/delivery and the like) most counter operators do not know how to work in the system. They keep changing the staff, you can see and feel that they are beginners and are out of their depth. This is the general picture.
Apart from that, I present you my experience a few days ago in the AFI Cotroceni agency: On my penultimate visit to the aforementioned agency, I handed in a couple of promissory notes for cancellation, on the grounds that they were filled in incorrectly. None of the operators knew how to cancel them in the computer system and implicitly to issue and hand me on the spot the delivery receipt for them. The biggest surprise for me was when I found out that not even the head of the agency knew how to do or guide the operator who asked for help. (!!!) The head of the agency called somewhere, probably to a colleague at the operations, and after the phone conversation the solution was to write a text on an A4 sheet (which was not even titled Proces Verbal De Predare Primire), in which she inserted the series of the promissory notes in question (she made a mistake in one series, of course..) and told me that the procedure had changed and that their cancellation was done in the central office and that she would send them there. It's annoying to feel lied to, but I accepted with the thought that at the next visit to the agency I will ask for the delivery receipt of the promissory notes in question, counting on the fact that in the meantime they will be processed in the computer system.
The day before my last visit to the agency, I sent an e-mail to the head of the agency asking for the report issued from the system, but she did not bother to reply or contact me by phone. But we met the next day in the agency, on which occasion she admitted to me that she had received the email and told me a lie again, that she was going to operate the tickets in the system and send them to me, to stay without worry.
At the time of writing this review it is 04.02.2022 at 16:52 and I have not received the document, I have not been contacted, nothing has happened.... Do the calculation of the past days since my last visit to the agency (you can see in the system, that I had operations at the counter and handed in my ID card for the operator to enter my account). I consider the situation and behaviour abnormal.
In another order of ideas, I am totally dissatisfied that legal persons do not have priority and have to wait for individuals who spend a lot of time at the counter, either because they do not understand what the operator is saying, or because the operator moves slowly (possibly also because he does not know the procedures or does not know how to use the computer system), or because the procedure / workflow in your system is very dense and cumbersome.. often I have the feeling that operators are stalling with the client they have in front of them, for fear of taking another client who knows what difficult problem they have... To deposit payment instruments and cash at the counter (because at the ATM you get old by the time you finish the deposit, because they don't recognize used banknotes), I spend an average of 30 minutes in the unit;
In conclusion I would like to say that my feeling is that Banca Trasilvania is not what it used to be and that it seems that every day it is getting worse and harder to collaborate; I always find new staff, incapable, uneducated, without attention to customers...
I think that it is necessary to make changes regarding the staff and the relationship with the legal persons present in the unit!
Only good!

4 feb 2022

Dorina

I applied online for a loan. Very nice call center operators, but when I got to the branch office disappointment. Nice ladies but that's it. Poorly prepared professionally. They send you away quickly for childish reasons. Pity!!!

16 us 2022 us

Irimia

5 stars for employees, 2 stars for the bank.
It should be clearly stated what operations can be carried out after 7pm.

You can still find it nearby