Stefania managed to give me unequivocal answers and to solve all the operations that other BT people failed (or wanted), with calm and professionalism.

The girls in the front office are always friendly and willing to help, online appointments are taken on time and solved quickly, overall 5 stars.

I called the call center to make an appointment and was redirected to make an appointment online on the website. I couldn't find a button to make the appointment. Waste of time!

We went by appointment and had no delays. I found the staff ok, considering that many customers already come in nervous and set on a fuss. Quite crowded and the small space doesn't help.
Small mistakes in my case were corrected on the spot.
Quite inconvenient to stand at the counter if operations take more than 30 minutes.

I went to pick up a newly issued card. I didn't pick it up because it got lost in the branch and they couldn't find it. Total waiting time to search for the card in the lockers and drawers 45 minutes. They requested to reissue the card eventually and return me to the unit. I can't wait! It's everything I wanted. After opening the online account which took seemingly only 5 seconds and everything went smoothly, I ran into the human factor of low training and interest which put an end to the initial excitement.

Excellent service, Catalina Musat extremely efficient, prompt and pleasant. Thank you!

Some great people, especially Alex Sima and Adriana Olteanu, who need to increase their salaries because they are super professionals.

Mega job done by one of the non-cash operations ladies. The application and processes are perhaps too secure

Extremely poor quality of service and especially of staff. Ex in the agency on decebal only very very poorly trained people. It is far below the level of the Romanian post office or of the cheque 20 years ago. They are completely out of touch with the ladies.

Friendly and very quick to solve what you have to do.

I don't know if I just got lucky, but on my last two visits to this branch I was helped quickly, patiently and kindly.

By far the best bank, the best people!!! (I have worked with many banks) We have all our accounts and loans moved to them. They are PROFESSIONALS! , from the front desk to the manager. Very prompt, spectacular results, they exceeded any expectations we had about the products we needed. Thanks to the people there we transferred all our banking to them. Thank you and we wish you to continue to evolve!

Quality service, very helpful staff.
RN was very professional and helped me every time I had a problem.

Very stupid, long waiting time, nobody pays attention to you. And they also say it solves any emergency.

I have been twice to the BT Bucharest East branch and I was very pleasantly impressed by E.S. She is very good at what she does. Very calm, she knows how to explain very well, very patient. Bravo 👏 note 10 for Stanciu Elena

Horrible. I stood in line for 1 hour for a transfer...pathetic...a total mess, everyone nervous.