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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    COMPARE
    CARDS

    Bt Visa Business silver
    Bt Visa Business gold
    Bt Visa Business silver
    Bt Visa Business gold
    Bt Visa Business silver
    Bt Visa Business gold
    BT visa business silver card
    Visa Business Credit Silver
    Silver
    BT visa business gold card
    Visa Business Credit Gold
    Gold
    Currency
    Lei
    Lei

    FEES AND COMMISSIONS

    Issuance fee
    0 lei
    50 lei
    Administration fee
    50 lei/year
    100 lei/year
    Online bank statement
    Free
    Free
    If you repay the amount due by the 25th of the following month
    0 lei
    0 lei
    BT Go or other banks' BT Go or other banks' fee
    0 lei
    0 lei
    Commission for shopping at retailers at home and abroad
    0 lei
    0 lei
    Commission for purchases at domestic and foreign retailers operating in the gambling sector
    1.50%
    1.50%
    Fee for cash withdrawals from BT ATMs and POS machines
    2.5%, min. 2.5 Lei
    2.5%, min. 2.5 Lei
    Fee for using POS or ATMs of other banks in the country
    2.5% + 2.5 Lei
    2.5% + 2.5 Lei
    Balance inquiry fee at POS or ATMs of other banks in the country
    2 lei
    2 lei
    Balance integration fee at POS or ATMs of other banks in the country
    4 lei
    4 lei
    Card fees and charges

    Benefits

    You get Star points
    Up to 18 interest-free installments in 30,000 partner shops
    Travel insurance abroad. In the event of an insured incident, contact the Alo Groupama Customer Relations Center at 0374.110.110.
    External VAT recovery
    Credit limit on the card
    Access to business lounges in Bucharest and Cluj-Napoca airports
    Special benefits and discounts at home and abroad with Visa Premium
    Access to business lounges in Bucharest and Cluj-Napoca airports
    Conditions for travel insurance
    BT AI Chat
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    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-5
    AI Search provides automatically generated responses using GPT-5 technology and an advanced agent orchestration mechanism. Responses may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for the use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project—currently in beta—that uses GPT-5 technology to simplify the process of searching for and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.