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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Debit cards in euros or lei

    Your card, your choice.

    From the McLaren fan card to the virtual debit card created in collaboration with your favorite festival, we've thought of everything. You choose the currency and the benefits, we come with the coolest debit cards in euros or lei and the best integration with BT Pay.

    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +5 MILLION cards
    Chosen by customers who already enjoy all the benefits.

    Everything from bt pay

    Full control of your cards

    BT Pay: an ecosystem where you manage everything related to your debit cards in lei or euro. Pay quickly with your phone, see all your monthly expenses, save with Round-up or apply for Overdraft - spare cash on your debit card. Simple, affordable.

    REAL-TIME TRANSACTIONS

    Pay by phone or card and see all the information instantly.

    YOUR CARD, YOUR RULES

    See all the payments you've made, check from BT Pay all the websites where you have your card saved and block your card if you need to.

    KEEP TRACK OF EXPENSES

    Restaurant, transportation or shopping, all payments are grouped by category.

    LIFE IS EASIER

    Change your limits, receive, transfer and split costs from your chosen card or transfer between your cards, all in a few clicks.

    you are SAFE

    Your cards are always at your fingertips, right on your phone. Lock, unlock, change limits and approve payments.

    VISA CLASSIC

    Visa Classic is your paycheck card made from recycled materials. You pay with it quickly, anywhere in the world and have access to a cash reserve of up to 6 salaries with Overdraft.

    EURO CARD

    The Direct Card in EURO accompanies you wherever you go: you pay without commission, directly with your phone, and you always know what is happening with your money. Simple, secure, and perfect for any trip.

    VIRTUAL CARDS

    If your motto is - always on trend, then the virtual card is just what you need. A card with the same functionality as a physical card, but much more fashionable. Card in euros, dollars or lei - you choose. 

    MASTERCARD GOLD

    It's your passport to premium benefits: insurance, comfort, domestic and international lounge access all in one card.

    Platinum card

    PLATINUM

    Your premium metal card. With travel insurance, access to lounges worldwide, roadside assistance in Romania and Europe.

    SEE WHICH DEBIT CARD SUITS YOU

    Physical or virtual, in lei, euro or dollars, in environmentally friendly materials. Discover the right debit card for you.

    RAPID HELP

    Easy-peasy. 😃 It's a lei debit card for individuals, which you can issue exclusively from BT Pay. You see it instantly in BT Pay - and yes, you can start using it. The coolest part is that you can choose the design of the virtual card yourself - an animated design, a first in Europe.

    The card is attached to a new account, which will open automatically. Quick and easy. 🤓

    Each has specific advantages and differs depending on your needs:

    debit card allows you to make transactions up to the amount of your own money available in your account account.  

    On this card you keep your money (such as your salary), and it is replenished by your employer or other people from whom you are going to receive money; 👨

    ⠀in exchange, credit card is a purchasing card that involves giving you a line of credit that you access through the card.  

    In other words, you can make card transactions not only with your own money, but also with money borrowed from the bank. 💼


    In other words, a debit card is for the money you have, while a credit card is for the money you need. 😅


    But let's discover more in the video below:

    BT video: the differences between debit and credit cards

    If you have used your card in the last 6 months, we will issue you a new card. 

    We'll let you know by SMS where you can pick it up, but you can also request it at home and we'll send it by courier. If you prefer to pick it up from another unit, you can request the transfer of the card to the new unit in 2 ways:

    ⠀show up in BT unit where you want to pick up the card; 

    ⠀send us a message via BT contact form;

    Of course! 😃 You can choose a BT card in Euro like this: 

    ⠀if you are an individual you have Mastercard Direct or virtual card in EURO, which you can issue from BT Pay. 

    ⠀even if you are a legal entity, Mastercard Business is for you. 😉

    Click 'More' on the BT Pay homescreen - from there choose the 'Issue a card to someone else' option. The card will be attached to the same account as your own card.

    Find the right card

    In a cool and up-to-date design, BT cards enjoy excellent integration into the app. You have at your fingertips a host of functionalities that make your life easier: from payments, transfers between cards, to insurance, savings and overdraft methods.

    BT AI Chat
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    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-5
    AI Search provides automatically generated responses using GPT-5 technology and an advanced agent orchestration mechanism. Responses may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for the use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project—currently in beta—that uses GPT-5 technology to simplify the process of searching for and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Everything from the app, in real time

    Scan the QR code and download the app