Environment
Social Governance

Our commitment to responsible, impact financing is embedded into our product offer, from green mortgages to green personal needs loan. Through these products, carrying more advantageous interest rates, we encourage our customers to have a healthy and sustainable lifestyle, with greener homes and limited purchases primarily for eco-friendly goods.

Withal, our portfolio contains the first eco-friendly card in Romania, BT Visa Classic. By developing a life-cycle strategy for an eco-friendly card, we chose a reliable partner, IDEMIA. Together, we found the right technology, process, and materials to substantially reduce negative environmental impacts such as plastic waste and carbon footprint. Launched in late July, the eco-friendly card is made of recycled plastic and biodegradable elements and represents our start for a sustainable transformation on the cards market.

Our clients must have the opportunity to gain solid knowledge before making a financial decision. Thus, we equip them with the knowledge and skills they need to manage their finances effectively.

Through Intreb BT, people can find answers to the most looked-up topics in the banking area, but at the same time, they can build various financial skills, including financial management, budgeting, or investments.

We understand that diversity leads to economic prosperity, a perspective that strengthens both the safety and health of our business. Equal opportunities and equal treatment, regardless of gender, is the fundamental principle of human rights, which we strictly respect in our day-to-day work.

At Banca Transilvania, we encourage a diverse professional environment where our colleagues feel included, equally engaged, and sustained, regardless of their position.

We treat information security with utmost care. All our internal regulations on information security are developed according to the ISO 27001 standard. To secure online and POS payments, the Bank complies with Strong Customer Authentication standards, part of the European directive on PSD2 payment services.

Access to banking applications – BT Pay, Neo BT, BT24, BT Visual Help – is granted securely, complying with high-security standards. Cards enrolled in BT Pay and other wallets such as Apple Pay, Google Pay, Fitbit Pay, Garmin Pay are tokenized. Also, the cards issued by BT comply with international security standards regulated by Visa/Mastercard.

We take responsibility for protecting the environment and contributing to the development of a sustainable, more inclusive, society.

Hence, we set goals that strengthen our commitment to a more financially inclusive future such as designing innovative payments applications and services and offering dedicated payment products such as BT Pay, Apple Pay, Google Pay, wearables, smartwatches (Fitbit Pay, Garmin Pay) payment solutions for entrepreneurs and small business owners like traditional POS, Android POS, phone POS application and BTeComm – our eCommerce solution.

We are actively involved in the development of the community, and we are delighted every time we can support a progressive movement.

We continuously help people by being close to them. We constantly get involved in a vast range of activities from children’s organizations to cultural festivals, improving this way the quality of life and education.

Aligning the interests of all the stakeholders is a vital aspect of our daily activity, which is why transparency in terms of strategic direction, goals, and risk management is imperative. We take responsibility for creating a sustainable company and leading to a positive impact on our society.

This mindset led us to gain over two decades of experience on the Bucharest Stock Exchange. Furthermore, by making this principle a fundamental rule, we constantly communicate efficiently with all the stakeholders, offer transparent financial results, organize conferences, meet investors at various international conferences, or regularly publish informational reports regarding the financial results.

Our commitment to sustainable development has been obvious over the past years. We understand what our responsibility is and what expectations people have of us.

Furthermore, we will contribute to positive change by investing in digitalization, financial education and inclusion, social responsibility campaigns, by including responsible financing principles in our lending policies, and by developing funding portfolios in sustainable areas to stimulate innovation and positively impact our community and environment.

BT means people. And, besides all, we are a team. We work together, support, and sustain each other because we understand that our day to day actions are directly related to over 3.2 million customers.

With this belief, fast-paced adaptation, and prompt decision-making, we overcame all the challenges we had during the pandemic. For ensuring smooth and optimal business activities, we have consolidated our core strategy and we developed new wellbeing programs and activities, by thinking about both the physical and mental health of our employees.

We demonstrate a high level of receptivity to technological innovation, making sure that we streamline the real-time information transmission process, focusing on continuous adaptation in times of rapid change.

Our figures show that the pandemic has brought about a massive upswing in the adoption of online banking. The result leads to a new banking era in which one of the main pillars is technology. Therefore, we see extraordinary opportunities for customers in terms of mobility due to remote banking, access to new products and services, as well as the rapid growth of confidence in online payments.

We act responsibly with our customers. In our relationship with them, we use principles of reliable lending, thus reducing the risk of undesirable consequences.

We analyze the development of the economy, and we anticipate the occurrence of difficult moments. We understand our customers, and we try to help them by taking appropriate measures to reduce the risks of insolvency.

BT has received the first blue loan financing in Central and Eastern Europe from the International Finance Corporation (IFC). The loan supports Banca Transilvania in financing micro-companies and SMEs to implement responsible water use projects. The collaboration between BT and IFC contributes to increasing the access to water in Romania and improving the water management practices as a valuable resource for our country, with the purpose of economic growth, generating higher life standards and creating new jobs.

BT approved to submit its membership application to the UNEPFI – Principle for Responsible Banking framework, in January 2022, to ensure that our business strategy and practice is aligned with the Sustainable Development Goals and the Paris Agreement.

To encourage customers to take steps towards sustainable mobility solutions, BT Leasing has come up with products with low-interest rates and fees – Green Mobility Leasing (RON and EUR). In 2020 we had an 18% share of registered leases for hybrid or electric cars, new or used, from authorized dealers in Romania or BT Leasing partners. In 2021, BT Leasing continued to encourage the transition to environmentally friendly options, and customers who have opted for electric cars or PHEV benefited from better interest rates.

As a local player, we understand the importance of long-term development of our economy and communities. For our impact valuation to be measurable, we have a policy that sustains the active assistance to the betterment of society so that the positive results contribute to solving the problems at their root.

We were and continue to be in solidarity with the current social and economic situation. We assist every time we have the chance, confident that we are heading towards a better, safer, and more sustainable future.

One of the projects we love the most is Transylvania Forest. We are actively involved in preserving the ecosystem. We support annual reforestation campaigns to protect reverse land degradation and halt biodiversity loss, while continuing with our paper consumption reduction measures. Our initiative Transylvania Forest is one of our massive reforestation campaigns.