Banca Transilvania announces new accessibility solutions for people with special needs - locomotor, hearing and sight - by starting the optimization of the bank's website and BT Pay application. The BT Group's commitment to accessibility means adapting services, products and premises and supporting social initiatives that support inclusion and equal opportunities.

The implementation of the digital, physical and communicational accessibility measures - websites, applications, websites, offices, self-banking solutions and call center assistance - is taking place gradually and are in line with the requirements of the European Accessibility Act, the National Authority for Consumer Protection and the National Council for Disability in Romania.

BT Pay website and app interface optimization

• On Banca Transilvania's website, users can access dedicated tools in the section on the bottom left-hand side of the home page, which facilitate a number of adaptations: converting written text into spoken language, enlarging fonts, etc.
  
  
• BT is currently working on the accessibility of about 50 documents on the bank's website, the BT Pay application and the websites of other Banca Transilvania Group companies.
  
  
• In order to comply with the new European digital accessibility standards, Banca Transilvania Group is working with Accessi+.

Adaptation of bank premises and ATMs

• Two of Banca Transilvania's offices in Bucharest are fully accessible, with an access ramp, adapted desks, an ATM located at the optimal height and tactile carpet:
  
  
  • BT Basarabia Agency (B-dul Basarabia 110, L8, sector 2), the first bank branch in Romania, fully accessible
  • BT Piața Amzei branch (Piața Amzei 10-22, sector 1)
    
    
• The adaptation of the other units of Banca Transilvania to become more accessible is ongoing. Some of the solutions already implemented include: accessible routes, easy-opening doors, specially designed spaces, fixed and mobile ramps for people with reduced mobility, visual and tactile signage for orientation, personalized assistance.
  
  
• In over 50 of the bank's branches - that's one in five - across the country, people with hearing impairments have access to information through sign language with the help of specialized interpreters through the Voices for Hands facility.
  
  
• The majority of BT ATMs are accessible for people with mobility impairments, being located at an appropriate height or equipped with an access ramp.
  
  
• For visually impaired customers, the bank has started implementing Audio Guidance solutions at ATMs.
  
  

Options for self-banking and contacting the BT Call Center team

• The BT Visual Help app provides visual support when a person dials 0264 308 000 (without actually talking to anyone).
  
  
• The BT Chat in BT Pay provides quick access to information about the bank's app, products and services, eliminating the need for a voice call.
  
  
• Information can also be requested by email(conctact@btrl.ro).
  
  
• The bank offers voice and written support in several languages: Romanian, English, Hungarian, Italian and Hungarian.
  
  

BT is one of the members of the Romanian Chamber of Commerce for Diversity, a signatory of the Diversity Charter and a supporter of social initiatives that accelerate integration and inclusion, among the most recent being AccessABILITY Expo 2025, A colorful life for the blind, Dog Assist or Climb Again.