BT's first agency for people with disabilities

The BT Basarabia agency, located in Bucharest, on Basarabia 110, bl. L8, sector 2, is from now on intended especially for customers with locomotor, sight and hearing impairments. It is the first bank branch in Romania with such an addressability.

Until now a standard BT agency, it has been adapted to facilitate access to products, services and operations through design and features.

BT Basarabia Agency has the following facilities:

• Access ramp
• Adapted offices
• ATM at the optimal height
• Tactile mat marking access to the bench
• Access the Voices for Hands program, which allows communication with interpreters who help hearing-impaired people.

Agency program:

Monday - Friday, 9.00 - 17.00

Break: 13.00 - 13.30

Digital hour: 16.00 - 17.00

Contact details:

• 0756 729 635 (BT Basarabia Agency)
• 0264 30 80 28 (BT Contact Center & Customer Care)

BT Basarabia Agency's facilities will always take into account the requirements of the National Authority for Consumer Protection and the National Council for Disability in Romania to respect the rights of customers with disabilities in support of inclusion.

Banca Transilvania is affiliated to the Romanian Chamber of Commerce for Diversity in 2024, to promote the principles of diversity and inclusion in the Romanian business environment. In 2023, the Banca Transilvania Group adhered to the Diversity Charter, signifying the public commitment to align with the European principles on diversity, equal opportunities and inclusion, with impact among the more than 11,000 employees in its companies in Romania.