• A dedicated telephone number is available for customers abroad who need information or assistance from BT.
• Romanians living in other countries have remote banking options for the most used BT services.

Banca Transilvania facilitates access to its services and to the assistance offered by its Call Center team to Romanians from all over the world by launching a dedicated telephone number, +40264 303 003, 24 hours a day.

Banca Transilvania also facilitates access to banking for Romanians - regardless of the country in which they work or study - through its remote banking solutions, BT Pay, BT24, NeoBT, BT Visual Help, respectively the chatbot Raul for:

• Accounts opened at BT: 100% online account opening via BT Pay, balance and transaction view, get account statement, list of IBANs;
• BT cards: change transaction limits, block and reissue, authorise online payments via BT Pay;
• Payments and transfers to own accounts or cards or to other persons with accounts at other banks in Romania or other countries;
• Access to information on loans, deposits, savings accounts, etc.

Through self-banking solutions, Banca Transilvania contributes to the financial inclusion of Romanians abroad, through access to state-of-the-art services and products.