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BT recommendations for OTP Bank individual customers

January 08, 2025 Reading time 4:00 minutes

The integration of OTP Bank into Banca Transilvania has entered the home straight, and the two banks will merge on February 28, 2025.

Until the merger, the two banks will continue to operate separately, with the integration of OTP Bank into Banca Transilvania in full swing.

Banca Transilvania's products and services can be used by OTP Bank customers as of March 3, 2025, who can now have the new IBAN and the new (physical) BT card, as well as the BT Pay app.

What we have prepared so far for OTP Bank individual customers and what are our recommendations

#1. Information on the BT website 

The presentation of products, services, integration status or how to find out the new IBAN are all on the BT page for OTP Bank Romania customers.

#2. Dedicated BT Contact Center team and advice in Romanian, Hungarian and English

By phone or email: 0800 800 800 881, +40264 308 014, otp@btrl.ro.

#3. BT products and services corresponding to those of OTP Bank

The BT Welcome to BT offer, services and products are all featured on the BT page for OTP Bank Romania customers. You will be able to use them starting March 3, 2025.

#4. Personalized information 

Banca Transilvania and OTP Bank sent personalized information to customers in December 2024, with details about BT products and services, integration timetable, etc. by post and, where possible, also by email.

Recommendations:

  • If you have received the information, check the details carefully.
  • If you haven't received the information, please contact BT and together we can find a solution: 0800 800 800 881; +40264 308 014; otp@btrl.ro.


#5. BT Cards

BT cards will replace OTP Bank cards from March 3, 2025. They have been sent by courier or to selected Banca Transilvania and OTP Bank branches.

Recommendations:

  • Find out in advance where you can pick up your card here:
    • Information BT and OTP Bank Romania received by courier or email;

    • BT page for OTP Bank Romania customers; online, on this page, you can schedule to pick up the card at the branch where it is already waiting for you.

    • BT Call Center & Customer Care team:

    • The headquarters of Banca Transilvania.

  • When you receive your card:
    • Activate your card at one of BT's ATMs, using the code received by SMS. If you receive the card at one of our OTP Bank branches, we have BT ATMs there too, to make it as easy as possible for you.

      • Download the BT Pay app, you'll be able to use it for everyday banking - including your BT digital card - from March 3, 2025.

      • If you are a joint customer (i.e. you work with both OTP Bank and BT), you will be able to add the app to your BT Pay digital card issued by BT, immediately after activating it at one of BT's ATMs.


#6. BT IBANs

With BT you'll have a different IBAN for your current account, which can be used from March 3, 2025. You need it for money transfers at home and abroad. For example, if you receive money, the person making the transfer needs to know your IBAN and your name. For receiving a grant, allowance or pension, BT is responsible for sending the new IBAN to the relevant institutions.

Tip: Visit this page to find out your IBAN with BT.


#7. Over 1,900 BT ATMs for basic operations 

You can use OTP Bank cards for cash withdrawals and balance checking at BT ATMs, under the same cost conditions as at OTP Bank Romania ATMs. Our bank has over 1,900 ATMs in 350 locations.

Tip: Check the Locations and ATMs page to see the BT ATMs near you or on your travels.


We're on hand with details, tips and #humanbanking: 


Take a closer look at the information about the products and services that await you at Banca Transilvania. The more informed you are, the easier the transition to your new bank will be.

Press contact

comunicare@btrl.ro

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JANUARY 31, 2025

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