WhatsApp Banking for entrepreneurs working with Banca Transilvania

Entrepreneurs working with Banca Transilvania can find out information about their company accounts from the Raul chatbot, including on WhatsApp, in addition to Facebook Messenger or Skype, as it was before. Information such as IBAN, account balance, cheques and promissory notes can be found instantly, 24/7, by phone.

Like other projects announced by the bank in March and April this year, the launch was prioritised by BT to help customers #bankingfromhome, this time through one of the most familiar apps on their phone, WhatsApp. Through the chatbot, the bank and customers meet online where they already are, and among messages to friends or family, they can also write to Raul.

Raul is the first chatbot for entrepreneurs in Romania, launched in 2018. Now it has even become the first chatbot that communicates financial information via WhatsApp, and for its development Banca Transilvania collaborated with Vonage and Druid. Vonage is a global leader in the cloud business solutions market, specializing in messaging, chat, social media, video and voice communication solutions, and Druid is a Romanian company specializing in the development of virtual assistants, with which BT already collaborates for other digital projects.

In order to communicate via WhatsApp with Raul, you need to save the phone number 0757 080 006 in your address book.

What entrepreneurs can learn from the Raul chatbot:

• current account and card balance in lei and currency;
• IBAN of the current account and of the card account in lei and currency;
• the balance of loyalty points for credit cards;
• payment obligations on credit cards and loans;
• about cheques and promissory notes;
• account holds;
• about the BT Unlimited package and extra-operations;
• exchange rate

The information is secured by WhatsApp, through full encryption.

So far, Raul has provided entrepreneurs with nearly 270,000 responses, mostly via Facebook. They were most interested in information about account balances and card payment obligations.

Banca Transilvania has five chatbots in the team, three of which are online customer assistants: Raul, Livia - for individual customers and Ino - who helps with information about deferring rates.