Banca Transilvania and CallVU, partnership for new digital experiences for customers

Banca Transilvania, the largest bank in Romania, and CallVU, a company that offers innovative omni-channel solutions, announce the beginning of a partnership through which BT offers its customers a new digital experience, through self-banking on the mobile phone.

Thanks to this collaboration, Banca Transilvania launches BT Visual Help, an option through which individual customers can easily manage, non-stop and free of charge, by phone, the cards. Through BT Visual Help, individual customers can temporarily or permanently block their card, request the reissue of a card after it is permanently blocked, and change the card transaction limits. The launch takes place after a testing period, in which the facility is already successful: over 10,000 customers of the bank turned to BT Visual Help within two months.

"Our business needs are mainly related to driving the growth of the adoption of digital services and providing positive experiences to our customers. CallVU fit very well and came up with what we wanted, a solution to digitize customer interaction with the BT call center, which helps us take another step in our strategy to focus on technology and build the bank's digital branding" says Gabriela Nistor, General Manager - Deputy Retail Banking, Banca Transilvania.

"The objective of the CallVU Digital Engagement solution is to transform the services in a digital way, for the highest possible degree of customer satisfaction. From complex and highly important processes to everyday banking. Our collaboration with Banca Transilvania's team achieves precisely these objectives, through a close collaboration, which includes common strategies for planning, thinking and implementation" - says Ori Faran, CEO and founder of CallVU.

CallVU offers an omnichannel platform through which customers who call the Call Center team are guided to the digital self-service area to perform some specific actions with the help of the phone. It helps to contact the people in the Call Center team, as well as to fill out forms and send documents, thus facilitating real-time communication through digital collaboration.

BT Visual Help, banking without coming to the bank

In order to access BT Visual Help, Customers of Banca Transilvania must call the phone number 0264 30 80 28, follow the steps indicated by the registered message, and then access the link they receive via SMS.

BT Visual Help will soon offer other facilities for both individual customers and entrepreneurs.

Banca Transilvania & CallVU

About Banca Transilvania

Banca Transilvania is the largest bank in Romania, by assets, as well as a leader on the card market. BT has over 3 million customers, 500 offices and 8,000 employees. It is the only Romanian banking brand that is part of the Brand Finance 500 Ranking (2019 and 2018). The success story of Banca Transilvania started 25 years ago, in Romania, in Cluj-Napoca, with a team of 13 people and a branch. www.bancatransilvania.ro

About CallVU

CallVU, one of the leaders in digital customer engagement, helps global companies increase operational efficiency and deliver positive customer experiences through digital transformation. The advanced CallVU platform is implemented by leading companies globally and supports them to automate an extensive range of services, sales and customer support processes. By turning each customer interaction into a customer engagement, CallVU solutions enable companies to increase the usability of digital content, facilitate faster resolution of customer requests, and increase conversions in terms of sales. www.callvu.com

Press contact details:  

• BT: Laura Petrehuş, Deputy Director of Communications & PR, laura.petrehus@btrl.ro
• CallVU: CallVU: Roee Halfon, VP Professional Services, Roee@callvu.com