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OTP Bank customers will receive personalized information from December 13 and January 16

December 10, 2024 Reading time 2:00 minutes

OTP Bank customers will receive a personalized information from Banca Transilvania and OTP Bank Romania by e-mail and/or by post in the coming period, including details about BT products and services, as well as the next steps of OTP Bank's integration into Banca Transilvania.

The information will reach individual customers as of December 13, 2024, and corporate customers as of January 16, 2025.

The integration of OTP Bank into Banca Transilvania is in full progress, with the two banks continuing to operate separately in the coming months.

Recommendations for OTP Bank customers, for the security of personal information and money, and more details are on the page Online security:

  • No matter what phone number you are called from - even if it appears to be a call from OTP Bank or BT - bear in mind that no employee is asking you to make money transfers, install apps on your phone or give out your bank card details. It could be a Sproofing scam.
  • Messages asking you to urgently update your account details or confirm payments through links may direct you to fake pages that collect personal information. Only use the official channels provided by the bank, i.e. trusted sites. It could be a phishing scam. 
  • Never share information such as card details. 
  • Be wary of any online offers that seem too good to refuse.


Contact Center & Customer Care details:

Press contact

comunicare@btrl.ro

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JANUARY 31, 2025

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