Banca Transilvania automates customer data update

Banca Transilvania is part of a large-scale pilot project which, through the involvement of the General Directorate for Personal Records, will positively change the customer experience. Their data will be automatically checked and updated on a regular basis, by exchanging information with the public institution.

In a first phase, the project consisted in the bank taking the identity card data of existing customers from the National Register of Personal Records in order to update the information in the BT database. So far, Banca Transilvania has successfully updated the information of more than 80,000 individual customers.

The next stage will start next year and will consist of verifying and updating customers' personal data by checking them online, instantly, at the National Register of Personal Records, so that they no longer need to come to the bank to update their identity card data.

Customer data checks will be carried out from next year: 

• When opening an account, regardless of the channel chosen by the client - either in one of the branches of Banca Transilvania or online;
• On a recurring basis, such as when the ID card expires, without the need for changes to be reported/updated to the bank by customers.
  
  

More than 450,000 people became BT customers in the first ten months of the year.